Patient Services Specialist - Full Time, Day, Remote

About the Client

The hiring organization works in healthcare and is focused on making patient access more coordinated and centered around the individual. It supports a wide network of facilities, institutes, and clinics across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Its care model emphasizes whole-person support and includes a broad mix of health and social services for vulnerable communities.

Role Overview

The Patient Services Specialist supports the Patient Engagement Center by helping patients connect with care and navigate the system. This is an entry-level access point for patients who need treatment guidance, appointment support, help with patient-facing health tools, and basic information about services. The position plays an important role in strengthening patient engagement and improving access throughout the health system.

Responsibilities

• Coordinate patient access across healthcare facilities, institutes, and clinics.
• Help patients locate physicians within the health network.
• Arrange patient appointments and classes.
• Provide first-level technical assistance for patient health applications.
• Act as a primary source of information and a first contact point for patients.
• Build and maintain positive relationships with current and potential patients.

Requirements

• At least 2 years of customer service experience, ideally in healthcare.
• At least 2 years of experience supporting customers remotely by phone.
• Preferred: 1 or more years of technical support experience.

Compensation

Pay varies by location. Example hourly ranges include:

• Anchorage, AK: $23.02 to $30.24 per hour
• Northern California (excluding Humboldt): $26.92 to $35.37 per hour
• Portland, OR area: $23.02 to $30.24 per hour

Other locations fall into similar wage bands. Final placement in the pay range depends on experience and other relevant factors. Additional compensation may include shift differentials, standby or on-call pay, overtime, premiums, extra-shift incentives, or bonuses.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match.
• Life and disability insurance.
• Paid parental leave, vacation time, holidays, and time off for health-related needs.
• Voluntary benefits and wellness resources.

Equal Opportunity

The employer is committed to equal opportunity hiring and an inclusive workplace. All qualified candidates are considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is presented by a recruitment service that connects candidates with employers. The recruiting service is not the employer of record for this role. Applicants are directed to complete the application through the hiring company’s career page or applicant tracking system.