Patient Service Specialist

Role Overview

We are looking for a Patient Service Specialist to join an outpatient physical therapy center in Elmhurst, IL. This full-time front office role sits at the intersection of patient care and clinic operations, with a focus on creating a welcoming experience from the moment patients arrive at the reception desk.

The position is scheduled Monday through Friday, with hours that may vary and can include some evenings. Compensation is $20.00 to $21.00 per hour, depending on experience.

Key Duties

• Welcome patients, complete registration, and explain what they can expect during the visit as well as any follow-up appointment details when they check out.
• Arrange patient appointments both at the front desk and over the phone.
• Stay in contact with external parties such as attorney offices, insurance carriers, translation providers, market operational leaders, and the business development team.
• Collect patient co-pays, coordinate payer approvals, and handle insurance verification and authorization tasks.

Why This Role May Be a Fit

Full-time employees working 32 or more hours per week are eligible for mentorship and orientation support, paid time off, medical/Rx coverage, vision and dental plan options, and retirement benefits with company matching. Life and disability protection is also included.

Qualifications

A high school diploma or GED is required, along with at least 1 year of front desk experience. Prior insurance verification experience and 1 year of medical office experience are preferred.

Additional Details

This is an onsite position in Elmhurst, IL. The role is focused on ensuring a smooth patient experience while also managing important administrative and insurance-related tasks at the front office.