Patient Liaison - Customer Excellence

About Pharmacierge and Role Overview

Pharmacierge is pioneering private pharmacy services through cutting-edge technology combined with a strong dedication to superior patient care. We treat every individual, whether patient or prescriber, with the same care we would extend to our own families. As an integral part of our Patient Liaison Team, you will serve as the initial contact for patients, assisting them through telephone and email support. Your primary mission is to guide each patient smoothly through their prescription process, providing reassurance, clarity, and compassionate service at every interaction.

Job Responsibilities

• Address patient inquiries and resolve their concerns effectively.
• Keep patients updated about prescription progress, delivery schedules, and any modifications.
• Collect and communicate patient feedback to contribute towards service enhancement.
• Collaborate closely with the pharmacy team to solve patient issues and improve overall experience.
• Document all patient interactions accurately to maintain consistent, high standards of care.

Requirements

• Experience in customer service, preferably within healthcare settings.
• Excellent verbal and written communication skills, capable of simplifying complex information.
• Empathetic, patient-centric mindset aimed at delivering exceptional care.
• Committed to providing outstanding service and a positive patient experience.
• Ability to remain calm and professional in challenging scenarios.
• Strong organizational abilities with proficiency in multitasking.
• Detail-oriented to guarantee accuracy in tasks and records.

Terms and Conditions / Additional Details

• This is a full-time position based in London with in-person attendance required; remote work is not available.
• Working hours are 40 hours per week, including rotating weekend shifts.
• Applicants must have the legal Right to Work in the UK; visa sponsorship will not be provided.

Benefits

• Competitive annual salary starting at £30,800, varying with experience.
• Access to private medical insurance after a qualifying period.
• 28 days of annual leave inclusive of bank holidays, with entitlement increasing based on length of service.
• Eligibility for a company-wide bonus scheme after a minimum term.
• Participation in a government-approved share option scheme following a designated period.
• Employee discounts through a retail and lifestyle savings platform.
• Regular pharmacy social events designed to foster team spirit.
• Opportunities for ongoing professional development and training through CPD programs.

Recruitment Process

• Stage 1: Application review, typically completed within 1-2 business days.
• Stage 2: Short telephone interview scheduled by the Recruitment Coordinator or senior team member for shortlisted candidates.
• Stage 3: On-site visit involving pharmacy tours and role shadowing to experience daily duties.
• Stage 4: Final evaluation by senior leadership with successful applicants receiving a job offer.
• Candidates not contacted within one week post stages 1 or 2 should consider their application unsuccessful unless informed otherwise.

Why This Process?

This comprehensive approach ensures transparency and mutual understanding, increasing employee satisfaction and retention by helping candidates gain a clear insight into the role and allowing the company to assess candidates holistically beyond their resumes.