Patient Coordinator - Healthcare

Role Overview

Join as the initial point of contact for healthcare members, ensuring seamless management of their healthcare needs through effective communication, empathy, and operational efficiency.

Key Responsibilities

• Meet set targets related to service quality, productivity, and coordination in line with operational KPIs.
• Handle call volumes and maintain service response standards as per performance benchmarks.
• Coordinate healthcare services for members, including consultations, diagnostics, treatments, and follow-ups.
• Serve as the main link between members, healthcare providers, and internal teams.
• Ensure timely scheduling, proper documentation, and continuous service delivery to meet turnaround times.
• Communicate clearly and professionally while addressing member inquiries and issues.
• Keep CRM systems updated with precise service records and comply with quality and compliance standards.
• Manage assigned cases daily and weekly to achieve coordination targets.
• Provide a consistent, high-quality member experience with discretion and empathy.

Candidate Profile

• Fluent in English and Arabic communication.
• At least 2 years of customer service experience in UAE health insurance or TPA sector, handling calls and chats.
• Strong skills in coordination, follow-up discipline, and organization.
• Ability to manage multiple tasks and prioritize effectively.
• Efficient in managing concurrent duties.
• Proficient with CRM and case management tools, ensuring accurate and timely documentation.
• Patient-focused service approach.