Patient Care Specialist

Role overview

Sentara Health is hiring a full-time Patient Care Specialist for SMG Surgery Specialists Leigh. This position supports a physician office by handling non-clinical administrative work that helps patients receive smooth and timely care. The role focuses on maintaining a positive patient experience while assisting with everyday office operations.

Work schedule

This is a first-shift daytime role. The expected schedule is Monday through Friday, from 8:00am to 5:00pm.

What you will do

In this position, you will manage a range of complex office tasks that support care delivery in a medical practice. Core duties include answering incoming calls, arranging patient appointments, and responding to patient inquiries. The role requires close coordination with the rest of the care team to help ensure patients receive efficient and attentive service.

Education and experience

A high school diploma is required. An associate degree or higher may be accepted instead of the stated experience requirement. Candidates should have at least 3 years of customer service experience and 1 year of experience in one or more of the following areas: health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.

Benefits

Sentara Health offers a broad benefits package that includes medical, dental, and vision coverage; adoption, fertility, and surrogacy reimbursement up to $10,000; paid time off and sick leave; paid parental and family caregiver leave; emergency backup care; long-term disability, short-term disability, and critical illness coverage; life insurance; and a 401(k)/403(b) plan with employer match. Additional support includes tuition assistance of $5,250 per year, discounted learning opportunities through Guild Education, student debt pay down up to $10,000, reimbursement for certifications, free access to continuing education units and professional development, pet insurance, and a legal resources plan. Employees may also be eligible for an annual discretionary bonus if system and employee eligibility requirements are met.

Additional information

Sentara Health is an equal opportunity employer and emphasizes diversity, inclusion, and belonging across its workforce of nearly 30,000 colleagues. The organization notes that it is a tobacco-free environment in support of its mission to improve health every day. For remote roles, Sentara Health employs associates only in approved U.S. states. The states listed are Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.