Patient Care & Scheduling Coordinator

Opportunity Overview

This is a recruiting engagement for a client, and the person hired will be employed directly by that client rather than by the recruiting team handling the search.

The organization is looking for an organized, service-oriented professional to act as the main contact for patients using an innovative virtual reality healthcare program. The role blends patient support, appointment coordination, customer service, and operational assistance. It suits someone who communicates comfortably with older adults, family caregivers, healthcare partners, and internal staff while helping deliver a smooth experience from initial outreach through program implementation.

The team is expanding, so they want someone who likes creating order, refining workflows, and contributing to a patient-first healthcare initiative.

Location and Work Arrangement

• New York Metropolitan Area
• Hybrid setup with remote work plus occasional in-person meetings
• Candidates must already be based in the New York Metropolitan Area

Compensation and Employment

• Hourly pay: $20 to $25 depending on experience
• Full-time position

Key Responsibilities

• Reach out to patients and caregivers to introduce the program
• Arrange and coordinate implementation appointments
• Confirm appointments and handle follow-up communication
• Act as the main customer service contact for patients and their families
• Respond to questions about appointments, participation, and upcoming steps
• Keep patient records and scheduling information accurate and up to date
• Work closely with the Implementation Team to support successful visits
• Monitor onboarding status and track appointment results
• Support reporting, documentation, and day-to-day operations
• Contribute ideas to improve scheduling workflow and the overall patient experience

Experience and Qualifications

• Prior experience in customer service, scheduling, healthcare administration, patient services, or a call center is preferred
• Background working with older adults, caregivers, home care agencies, healthcare providers, or patient-facing environments is strongly preferred
• Strong telephone etiquette, communication, and people skills
• Good organization and time management abilities
• Comfort using CRM platforms, scheduling tools, and other technology systems
• High attention to detail and dependable follow-through
• Ability to balance multiple priorities in a busy environment
• Professional, empathetic, and patient-centered manner
• Comfort working independently while staying aligned with a growing team

Preferred Background

• Bilingual English and Spanish candidates are preferred
• Experience in healthcare, home care, patient services, or care coordination is beneficial
• Experience supporting scheduling for field-based teams is an advantage
• Previous exposure to startup or growth-stage organizations is a plus

Ideal Candidate Profile

The best fit for this role is someone who truly enjoys helping others, building trust, and delivering excellent service. You should be proactive, highly organized, comfortable speaking with patients over the phone, and motivated to support a program using modern technology to improve outcomes for older adults.

Additional Information

This is a patient-centered healthcare support role focused on coordination, communication, and operational reliability. The work includes both patient interaction and behind-the-scenes scheduling and documentation tasks.