Customer Assistant - Castleisland

Role overview

This position sits on the shop floor and is focused on giving every customer a smooth, positive experience. The role suits someone who enjoys a busy retail setting, learns quickly, and is comfortable working across different tasks and shift times.

This is a standard 30-hour contract, with earnings of €460+ per week. Because the role includes selling alcohol, applicants must be 18 years of age or older.

Shift patterns

• Morning shift: Starts at 5am or 6am and involves working with the team to replenish stock, prepare bakery items, and get the store ready for opening.
• Middle shift: Begins in the late morning or early afternoon and includes keeping the store clean and well presented, helping customers on the shop floor, and supporting tills to reduce queue times.
• Late shift: Starts in the afternoon and focuses on delivering great service at the tills, replenishing missing stock, and preparing the store for the following day.

Key duties

• Greet and assist customers in a courteous, approachable, and supportive way.
• Follow stock-loss prevention procedures throughout the store.
• Keep the shop floor and outside areas clean and hygienic.
• Apply freshness, rotation, and stock handling standards correctly.
• Ensure waste is sorted and disposed of properly.
• Take part in stock counting activities.

What you need

• A positive, can-do approach and strong customer service ability.
• Willingness to go the extra mile for shoppers.
• Reliability and a sense of responsibility.
• Comfort working in a fast-moving and varied environment.
• Teamwork skills and a cooperative attitude.
• Prior customer-facing experience is preferred but not required if the right attitude is present.

Pay and benefits

The employer uses a transparent pay structure designed to support equal pay across roles. Hourly earnings start at €15.40 and rise to €17.90 after 3 years, with additional payments for certain hours and occasions.

• Unsocial hours are paid for work completed between 12am and 7am.
• 20 days of holiday per year, calculated on a pro-rata basis.
• Company pension scheme.
• Real opportunities to build a long-term career.
• High performers may be invited to join the Leadership Academy as part of continued development.
• Discounts on Circle K and private health insurance.
• Bike to Work Scheme.
• Mobile and broadband discounts through Three.
• Enhanced support including maternity and paternity leave top-up, marriage leave, and an employee assistance programme.

Pay progression

• Year 1: Basic rate €15.40; unsocial hours €19.25; overtime/Sundays €23.10; bank holiday €30.80.
• Year 2: Basic rate €16.20; unsocial hours €20.25; overtime/Sundays €24.30; bank holiday €32.40.
• Year 3: Basic rate €16.90; unsocial hours €21.13; overtime/Sundays €25.35; bank holiday €33.80.
• Year 4: Basic rate €17.90; unsocial hours €22.38; overtime/Sundays €26.85; bank holiday €35.80.

Equal opportunities

The employer welcomes applications from all backgrounds and will provide reasonable accommodations where needed during the recruitment and selection process. The workplace is committed to diversity and inclusion, and applicants are considered regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.