Patient Care Customer Service

Role overview

This opportunity is for a Patient Care Coordinator supporting VA Murray Operations at Rotech Healthcare Inc., a national home healthcare provider. The role centers on patient communication, order handling, and accurate coordination of equipment deliveries and related documentation.

The position begins at $17.75 per hour and includes eligibility for a quarterly bonus. After completing in-office training and once performance expectations are met with management approval, the role can transition to working from home. The schedule is Monday through Friday on an 8-hour shift scheduled within 7:00 AM to 7:00 PM.

About the employer

Rotech Healthcare Inc. provides home medical equipment and support across the United States, serving patients with products and services such as ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and more. The organization operates hundreds of locations in 45 states and focuses on helping people manage their care from home with reliable service and compassionate support.

Key responsibilities

In this role, you will manage patient communication related to equipment deliveries, take and process patient orders, confirm patient details, and ensure orders are entered promptly and accurately.

• Contact patients regarding equipment deliveries and follow up as needed.
• Record patient information accurately by phone, which may include outbound calls and data entry.
• Collect documentation required to meet medical necessity requirements.
• Submit patient orders through the online pharmacy system.
• Address shipment tracking problems and arrange delivery changes when necessary.
• Investigate patient-reported issues and work through the appropriate resolution.
• Confirm that orders are fully completed and accurate.
• Handle additional tasks as assigned.

Employment conditions and compliance

Employment depends on successful completion of applicable screening and compliance steps. These may include a company background check, drug screening when required for the role, participation in any healthcare facility credentialing process if applicable, and possession of a valid driver's license in the state of residence with a clean driving record when relevant.

The background review will not automatically disqualify applicants. Instead, the company states that it will evaluate results individually, considering the responsibilities of the role, the nature and timing of any offense, and evidence of rehabilitation in line with applicable law.

Required and preferred qualifications

A high school diploma or GED is required. Prior experience in a medical environment, administrative records management, handling medical equipment, understanding billing and reimbursement processes, and using medical terminology is preferred. At least one year of related work experience is also preferred.

Skills and tools

The role calls for strong communication, accuracy, discretion, and the ability to stay organized while managing multiple tasks. Familiarity with office software and standard equipment is also important.

• Clear written and verbal English communication
• Careful data entry and attention to detail
• Ability to interpret information in spoken, written, visual, and non-verbal forms
• Basic math skills
• Independent work and teamwork
• Confidentiality and sound judgment with sensitive information
• Time management and problem-solving
• Multitasking
• Internet research
• Use of office tools such as phones, printers, copiers, fax machines, and computers or tablets
• Email communication
• Microsoft Outlook, Word, and Excel

Physical requirements

The job includes the ability to lift and carry office equipment when needed. The source text is cut off after this point, so any remaining physical requirement details are unavailable.

Additional information

The posting is presented by Orchestrate Consulting Group, which states that it curates and verifies opportunities from employers and is not a staffing firm or hiring agency for these roles.