Patient Care Coordinator

About the Employer

The hiring organization works at the intersection of healthcare technology and managed care, with a mission to improve outcomes by linking people to care services, pharmacy benefits, information, and support resources. Its approach centers on strengthening health management through established case management programs that serve enrolled patients. The company supports a broad member population, values inclusion, and offers room for professional growth.

Role Overview

This position supports ambulatory case management by helping coordinate healthcare services for a managed care population. The coordinator acts as an administrative and communication bridge, helping teams deliver timely, effective, and patient-focused support while keeping care resources organized and accessible.

Core Duties

The role includes supporting ambulatory case management nursing staff with administrative tasks, handling admission and discharge data entry, producing and maintaining reports, organizing files, and serving as the first point of contact for ACM programs. The coordinator also helps with discharge planning under nurse guidance, communicates with members and caregivers when instructed, supports referrals to health plans and disease management programs, and serves as a resource for internal teams and healthcare partners.

Work Expectations

Professional conduct, adherence to company policies, and strict protection of confidential member and business information are essential. The role also requires cooperation with nurses, supervisors, and managers, along with flexibility to take on additional assignments as needed.

Schedule and Work Setup

This is a full-time remote position. The workweek runs Monday through Friday, with flexible 8-hour shifts scheduled between 7:30 am and 5:00 pm PST. Occasional overtime may be necessary. Because the role is remote, the candidate must maintain a private workspace and have high-speed internet that meets the organization’s approval requirements.

Requirements

Applicants should have a high school diploma, GED, or comparable work experience, and must be at least 18 years old. A minimum of 2 years in customer service is required, including experience handling long phone calls. Strong working knowledge of Windows-based tools such as Microsoft Word, Excel, Outlook, and Teams is also needed. Preferred background includes 2 or more years in a medical back office or healthcare environment, along with familiarity with managed care, medical terminology, third-party payers, regulatory standards, and government programs. Strong communication, critical thinking, collaboration, and multitasking abilities are important.

Compensation and Benefits

The position pays between $18.00 and $32.00 per hour for full-time employment. Pay is influenced by local labor conditions, education, experience, and certifications. Eligible employees may receive a comprehensive benefits package that includes incentive and recognition programs, equity stock purchase options, and a 401(k) contribution.

Equal Opportunity

The employer is committed to equal employment opportunity and values a diverse, inclusive workplace. All qualified candidates are considered without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Recruitment Note

The organization does not directly employ candidates through the sourcing platform referenced in the original listing. Candidates are expected to complete the application process through the hiring company’s own career page or ATS.