Patient Administrator

About Affidea UK & Ireland

Affidea stands as Europe's premier provider of out-of-hospital healthcare, operating more than 420 centres across 14 countries and delivering top-tier medical services to nearly 15 million patients annually. The organisation specialises in advanced diagnostic imaging, community-based polyclinics, and specialised healthcare services. Our relentless growth underscores our dedication to making quality healthcare accessible within the communities we serve.

Within the UK and Ireland, Affidea manages an expanding network of diagnostic imaging and minor injuries centres, employing state-of-the-art imaging technologies and offering comprehensive healthcare services to individuals, private insurers, employers, and other organisations. As part of our expansion, we are inaugurating new facilities including a clinic in London and a hospital in Belfast, creating fresh opportunities to contribute to shaping community-centred healthcare.

Role Purpose

We are inviting applications for the role of Patient Administrator at our Cork ExpressCare Clinic on a 12-month fixed-term contract. The Patient Administrator is essential in facilitating the seamless and effective management of patient-facing services.

Key Responsibilities

• Professionally welcome and assist patients in person, over the phone, or via email.
• Organize, confirm, and oversee patient appointment schedules to maximise clinical resource utilisation.
• Register new patients and meticulously update existing patient records within the management system.
• Communicate essential information to patients regarding their appointments, medical procedures, and clinic policies.
• Maintain and securely organise patient files, ensuring strict confidentiality and adherence to data protection laws.
• Efficiently process referrals, medical reports, and correspondence.
• Collaborate with clinical personnel to coordinate patient flow and aid in service delivery.
• Address patient inquiries or complaints, escalating issues where appropriate.
• Utilise relevant software tools for managing patient information and appointment bookings.
• Ensure accurate completion and proper filing of all documentation.
• Prepare reports and support audit activities as required by management.
• Adhere strictly to all policies, procedures, and legal standards.
• Maintain tidiness and orderliness of reception and administrative areas.
• Engage in quality improvement projects and contribute insights for service enhancement.

Qualifications and Experience

• Minimum educational requirement of Leaving Certificate or an equivalent qualification.
• Prior work experience in healthcare or customer service settings is desirable.
• Proficient use of Microsoft Office suite and familiarity with patient management platforms such as RIS and PACS.

Additional Information

Applicants who apply for this vacancy agree to have their application information retained by Affidea for up to 12 months, for this and potential future similar roles. If an applicant objects to this, they must notify the recruitment team via email to have their data excluded, except for the purposes of this particular application. Further details are available in Affidea’s Recruitment Privacy Notice and Data Privacy Notice for Recruitment.