Job description

About the Function

This role is integral to delivering exceptional culinary experiences within a dynamic and empowered environment. You will represent our brand throughout the guest journey, ensuring a flawless dining experience. Your goal is to make every guest a devoted fan of our establishments by consistently providing high-quality food.

What You Will Need to Succeed

A genuine service-oriented personality with high emotional intelligence (EQ).
A minimum of a high school diploma in Catering, or a college degree in Hotel Management or a related field is advantageous.
At least 1-2 years of experience in a comparable role within a 5-star hospitality setting.
A solid understanding of local food hygiene regulations and HACCP guidelines.

Performance Driven Culture

Your performance will be evaluated based on the following:

Execution of all operational tasks in Food & Beverage Production, adhering strictly to required service standards and procedures.
Demonstrating a willingness to go above and beyond for guests.
Proactively preventing customer complaints and effectively managing service recovery when necessary.
Maintaining proactive communication with colleagues, always prioritizing the guest's best interests.

Competencies

Customer Focus
Drive for Results
Learning Agility
Resilience
Adaptability

What We Believe In

At Emaar, our core values, our DNA, shape everything we do. They guide how we serve our customers, interact with each other, and make decisions. They are the essence of our identity and communication.

Customer Focus: Our customers are paramount. We take pride in fulfilling our commitments and deeply value the trust placed in us to deliver impeccable products, services, and experiences.
Ownership Mindset: No task is too minor, no challenge too great, and no ambition too lofty. We foster efficiency and effectiveness across our operations to ensure future readiness and competitive strength.
Fast Paced: Agility is crucial in business. We adapt and evolve rapidly, possessing the determination, skills, knowledge, and passion to deliver extraordinary speed for our customers.
Talent and Tenacity: Our people are exceptional. We are a team of highly talented individuals who dream big, act decisively, and approach our work with immense energy and positivity.
Adaptability: We stay current with trends, challenging and disrupting the status quo. We question conventional thinking, embrace the unexpected, and develop products and services that anticipate the future.

Additional Information

This role requires adherence to all operational tasks in F&B Production according to established service standards and procedures. It also involves proactive guest engagement, complaint prevention, and effective service recovery. Strong communication and teamwork are essential.

Pastry Main Kitchen Role