Passenger Bookings Coordinator

About the Role

Auxilia Group Recruitment is hiring a Passenger Bookings Coordinator on behalf of a client in the ferry and shipping sector. This role offers the chance to be part of a growing company specializing in passenger ferry services. The Coordinator will manage group reservations and bookings made through indirect sales channels such as Online Travel Agencies, tour operators, and other third-party partners.

Key Responsibilities

• Handle day-to-day management of group and third-party bookings through indirect sales avenues.
• Serve as the main liaison for group organizers, ensuring efficient handling of booking enquiries, changes, payments, and passenger details.
• Update and maintain accurate passenger lists and booking records.
• Process amendments, cancellations, and payments within established timelines.
• Provide timely responses to booking inquiries and maintain high standards of customer service.
• Coordinate payment schedules and manage any special travel needs.
• Develop expertise in the company booking system (Carus) and keep precise records both digitally and manually if needed.
• Collaborate with the Customer Experience, Commercial, and Contact Centre teams to ensure a smooth customer journey.
• Support reporting on booking and operational metrics.
• Help manage service disruption communications with group and third-party partners.
• Offer assistance to the broader customer experience and bookings team during peak times.

Experience and Qualifications

• Previous roles in bookings, reservations, or operations within the travel, tourism, transport, or hospitality industries.
• Strong organizational skills capable of managing multiple tasks and deadlines simultaneously.
• Meticulous attention to detail ensuring accuracy in all booking information.
• Familiarity with booking or reservation systems and an aptitude for learning new platforms quickly.
• Excellent verbal and written communication skills.
• A calm, customer-oriented approach when handling issues and amendments.
• Fluency in English is required.

Preferred Qualifications

• Experience with Carus or comparable travel reservation systems.
• Knowledge of working alongside OTAs, tour operators, or travel trade partners.
• Prior experience coordinating group travel bookings.
• Additional European language proficiency, especially in French or German, is advantageous.

Personal Attributes

• Highly organized and detail-focused individual.
• Strong interpersonal and communication skills.
• Professional demeanor with a customer-first mindset.
• Dependable, adaptable, and proactive in approach.
• Ability to thrive in a dynamic and expanding company environment.
• Team-oriented collaborator eager to support colleagues.

Qualifications

A degree or certification in Travel, Tourism, Business, or related field is desirable, though significant relevant experience is equally valued.

What the Company Offers

• A chance to be part of an exciting and expanding ferry and shipping company.
• A diverse and engaging operational role with significant responsibility and autonomy.
• Opportunity to influence process improvements in a developing organization.
• A supportive and teamwork-driven work environment.
• Competitive remuneration and benefits.

Equal Opportunity Statement

The hiring process is committed to unbiased and fair recruitment, valuing skills, qualifications, and experience without discrimination. Candidates from diverse backgrounds, including different ethnicities, genders, sexual orientations, religions, ages, disabilities, and socioeconomic statuses, are warmly encouraged to apply.