Partnership Manager – Merchant Partnerships & Loyalty

Job Overview

We are looking for an experienced Partnership Manager to foster growth and success within a card-based loyalty system by building and managing strategic partnerships with merchants. The position involves identifying new partnership possibilities, negotiating commercial agreements, and offering attractive merchant-funded promotions that boost customer engagement and card usage.

Location

Doha, Qatar

Key Responsibilities

• Identify, assess, negotiate, and onboard new merchant partners across various sectors including retail, dining, travel, entertainment, e-commerce, and lifestyle.
• Develop and nurture long-term relationships with merchant partners, acting as the lead contact to ensure partner satisfaction and sustained growth.
• Design and execute merchant-funded campaigns, cashback schemes, and loyalty offers that drive customer acquisition, interaction, and increased card spending.
• Lead commercial negotiations covering pricing, revenue-sharing, promotional funding, and partnership contracts.
• Track and evaluate partnership effectiveness, offer performance, and customer engagement, providing actionable insights to optimize business results.
• Perform market research to spot new trends, merchant segments, and competitive loyalty programs within banking and payments.
• Collaborate closely with teams from Product, Marketing, Digital, CRM, Risk, Compliance, and Operations to ensure smooth partnership program rollout.
• Prepare and present business reviews, performance reports, and strategic recommendations to senior leadership.
• Guarantee adherence to internal policies, regulatory standards, and card scheme protocols throughout partnership activities.
• Develop a robust pipeline of potential merchant partners aligned with the company’s customer value proposition and growth plans.

Candidate Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Between 5 and 8 years' experience in merchant partnerships, business development, loyalty programs, or partnership management mainly within banking, card payments, fintech, or payment services sectors.
• Proven track record in acquiring, negotiating, and managing strategic merchant partnerships.
• Deep knowledge of card products, merchant-funded promotions, loyalty programs, and customer engagement techniques.
• Understanding of card payment ecosystems and interchange economics.
• Experience with CRM systems such as Salesforce, HubSpot, or equivalents.
• Strong analytical abilities to interpret performance metrics and propose commercially sound strategies.
• Excellent negotiation skills, stakeholder management, and relationship-building capabilities.
• Exceptional English communication and presentation skills.
• Capability to juggle multiple tasks in a dynamic, cross-functional setting.

Other Details

• Location: Doha, Qatar
• Employment outsourced via Innovations Global
• Contract Term: 18 months with potential for extension
• Salary: QAR 30000 per month