Overnight Shift - Membership Services Representative

Role overview

WHOOP is seeking a Membership Services Representative to deliver high-quality overnight support from its Limerick office. This is a member-facing role focused on creating a smooth, reassuring, and personalised support experience across multiple communication channels.

What you will do

• Provide outstanding assistance by phone, email, and chat, ensuring each interaction feels attentive, tailored, and confidence-building.
• Investigate and resolve a broad mix of issues involving WHOOP hardware, mobile app behaviour, and member data insights, using sound judgment, accuracy, and empathy.
• Look for chances to go beyond basic support by proactively solving problems, sharing guidance, and delivering memorable service moments.
• Act as a member champion by spotting recurring issues, noticing patterns, and collecting feedback that can improve the overall experience.
• Share member insights through the established Membership Services workflow so trends and friction points can inform wider cross-functional improvements.
• Keep interaction records complete, accurate, and aligned with quality expectations and operational standards.
• Consistently meet or exceed performance goals for quality, speed of response, speed of resolution, and member satisfaction.
• Show reliability, flexibility, and resilience by staying engaged and responsive throughout assigned shifts.
• Welcome feedback and ongoing learning, using a growth mindset to strengthen both individual results and team contribution.

What we are looking for

• You must be eligible to live and work in Ireland.
• You should be able to work onsite for at least 75% of the working week in the Limerick office.
• You need availability for flexible shifts across Monday to Sunday, with operating hours from 7pm to 8am local time.
• You should be motivated by hospitality-style service and able to deliver thoughtful, personalised, and high-quality member interactions.
• Strong written and verbal communication skills are essential.
• You must be able to learn quickly, adapt easily, and absorb new information in a fast-moving environment.
• You should stay calm, professional, and solution-focused while handling troubleshooting and support requests.
• You need to be able to analyse information, diagnose problems, and resolve issues or escalate them appropriately.
• A positive attitude, strong energy, and self-motivation are important for success in this role.
• You should be comfortable working at pace and adjusting to change when needed.
• You must be comfortable in a phone-heavy role, with voice support making up 50% or more of the work.
• Patience, resilience, and active listening are key when supporting members in real time.
• The role requires capability across all support channels, not just one communication method.

Working schedule and environment

This is a full-time onsite position based in Limerick, County Limerick, Ireland. The role covers overnight support hours, with operational coverage running from 7pm to 8am local time. Flexible availability across the full Monday-to-Sunday week is required.

Additional notes

No stipend or salary details were provided in the source. No vacancy count, start date, or duration was specified.