Outbound Telesales and Sales Closing Executive

Job Overview

We are seeking a proactive, persuasive, and goal-driven Outbound Telesales and Sales Closing Executive to join our Sales and Business Development team. The primary responsibility is to increase sales through proactive outbound calling, lead nurturing, and effective follow-ups while working from the office. Success depends on meeting daily, weekly, and monthly sales targets and maintaining excellent customer relations.

Key Responsibilities

• Initiate outbound calls to potential clients sourced from company databases.
• Understand customer needs to identify buying potential and introduce company products and services.
• Generate customer interest, schedule follow-ups, and maintain engagement to nurture leads.
• Clearly communicate product features, benefits, pricing, and offers.
• Effectively manage objections and negotiate within company policies to close sales remotely.
• Maintain customer relationships post-sale and re-engage inactive leads.
• Update and maintain detailed records in CRM systems, including calls, feedback, and follow-ups.
• Collaborate with Operations, Accounts, and Customer Support teams to ensure seamless post-sale onboarding and issue resolution.
• Meet and strive to surpass set call volumes, talk time targets, and conversion rates daily and monthly.
• Submit daily activity reports and maintain accurate documentation.

Required Skills and Qualifications

• Exceptional verbal communication and active listening skills.
• Strong persuasive abilities and negotiation expertise.
• Demonstrated ability to close sales effectively and handle customer objections professionally.
• Proficiency in customer relationship management and time management.
• Target-driven mindset with confidence and a positive attitude.
• Basic computer skills including MS Office, email, and CRM software.
• Educational requirement: Graduation preferred; candidates with 10+2 and relevant experience considered.
• Experience requirement: 1 to 3 years in outbound telesales, telemarketing, or inside sales; freshers with strong aptitude encouraged to apply.

Performance Metrics

• Number of outbound calls and connected calls.
• Generation of qualified leads and rate of follow-up completion.
• Sales conversion percentage and revenue generated.
• Achievement of monthly sales targets and customer satisfaction ratings.
• Accuracy in CRM usage and timely reporting compliance.

Desired Attributes

• Self-driven, dynamic, and energetic personality.
• Excellent telephone manners and ability to maintain composure under pressure.
• Team player with a positive outlook and quick learning capability.
• Goal-oriented with resilience and strong convincing abilities.

Working Conditions

• This is a full-time, office-based position with day shifts.
• Performance-based incentives are offered according to sales outcomes.

Career Advancement Opportunities

• Senior Sales Executive
• Sales Team Leader
• Assistant Sales Manager
• Sales Manager
• Business Development Manager