Outbound Sales Specialist

About the Role

Join 2degrees as an Outbound Sales Specialist, where your primary responsibility will be to engage current and potential customers, guiding them to suitable products and services while nurturing strong customer relationships. Through various outbound sales and customer engagement initiatives, you will help expand the client base, enhance customer experiences, and contribute to strong commercial growth.

Key Responsibilities

• Engage customers via outbound sales campaigns to identify their needs and recommend appropriate solutions.
• Leverage customer data and insights to facilitate impactful sales conversations and superior experiences.
• Proactively identify and capitalize on sales opportunities including upselling, cross-selling, and customer retention.
• Maintain a pipeline of prospective sales leads for future growth.
• Stay current with product knowledge and sales processes through ongoing training and team updates.
• Continuously seek ways to enhance sales effectiveness and customer satisfaction.

Required Qualifications and Skills

• Strong enthusiasm for helping customers and providing outstanding service.
• Proven track record in sales, customer service, or contact center settings.
• Excellent communication and active listening abilities.
• Capability to establish rapid trust and rapport with diverse customers.
• Confident in identifying customer requirements and presenting value-adding solutions.
• Driven to achieve sales targets and business outcomes.
• Team player with a collaborative mindset to build positive workplace relationships.
• A curious, resilient attitude and a commitment to ongoing learning and improvement.

Performance Expectations

• Consistently achieve or surpass sales and performance goals.
• Conduct high-quality customer conversations that result in positive sales outcomes.
• Effectively identify retention, upselling, and cross-selling opportunities.
• Ensure accurate and timely CRM entries and customer record management.
• Manage call volumes and administrative duties efficiently.
• Comply with all legal, privacy, and regulatory requirements.
• Demonstrate professionalism, reliability, and strong attendance.
• Engage actively in coaching, team meetings, and personal development.
• Seek opportunities to enhance personal performance and contribute to team success.

Benefits and Culture

• Opportunities for career development with ongoing learning and growth support.
• Annual paid Volunteer Leave to participate in causes you care about.
• Flexible working arrangements balancing office and home-based work.

Equal Opportunity and Inclusion

2degrees is committed to fostering a diverse and inclusive environment. We welcome applicants from all backgrounds, including individuals living with disabilities or neurodiverse conditions. We encourage all to apply even if you may not meet every qualification perfectly. Support or accommodations during the recruitment process are available upon request.

Additional Information

Applications close on 27 August at 5pm unless the position is filled earlier.