Ordertaker / Waiter - In-Villa Dining

About the Role

The Ordertaker / Waiter for In-Villa Dining at Nammos Resort AMAALA plays a key role in delivering a flawless and personalized private dining experience for guests staying in villas and suites. This position covers the entire service process, from taking orders over the phone to the in-room presentation, setup, and clearance, while maintaining the utmost standards of discretion and luxury hospitality. The goal is to create memorable and exclusive fine-dining moments tailored to each guest's preferences.

Key Responsibilities

• Promptly and courteously handle all incoming calls to the In-Villa Dining department with professional telephone etiquette.
• Possess in-depth knowledge of the In-Villa Dining menu to answer guest queries, offer recommendations, and accommodate special dietary needs.
• Ensure precise recording of guest orders, paying careful attention to allergies, dietary restrictions, and individual preferences.
• Efficiently input orders into the Point-of-Sale (POS) system and coordinate with the kitchen to confirm preparation timelines.
• Inform guests about estimated delivery times and confirm all order details before concluding calls.
• Prepare and assemble trays and trolleys adhering to the highest standards of presentation, including all necessary cutlery, glassware, linens, and condiments.
• Deliver food and beverages discreetly and punctually to guest villas and suites.
• Arrange the dining setup in guests' accommodations with the elegance and attention to detail expected of fine-dining service.
• Obtain guests’ signatures for billing and manage charges as per the resort’s procedures.
• Promptly and discreetly clear trays upon guest requests or as scheduled.
• Maintain cleanliness, organization, and stock accuracy of the In-Villa Dining station and related equipment.
• Communicate seamlessly with kitchen, stewarding, and other Food & Beverage teams to ensure smooth service operations.
• Address guest inquiries and resolve minor issues regarding In-Villa Dining professionally and efficiently.

Qualifications and Experience

• High school diploma or equivalent qualification is preferred.
• At least two years of experience in Food & Beverage roles within five-star luxury hotels or fine-dining restaurants.
• Previous exposure to In-Villa Dining (Room Service) or Fine Dining is highly desirable.

Skills and Attributes

• Strong command of spoken and written English; additional languages are advantageous.
• Exceptional telephone etiquette and communication capabilities.
• Deep understanding and adaptability of fine-dining service standards to an in-room setting.
• Keen attention to detail regarding order accuracy and service presentation.
• Ability to work independently with discretion, integrity, and respect for guest privacy.
• Proficiency in the use of Point-of-Sale (POS) systems.
• Calm and efficient working style in fast-paced environments.
• Physical stamina to stand, walk, and carry items for extended periods.
• Proactive, dependable, and team-minded mindset.
• Impeccable grooming and strict adherence to uniform codes.
• Ability to anticipate guest needs and perform effectively under pressure.
• Excellent interpersonal skills combined with a friendly, professional, and service-oriented demeanor.