Order Operations Manager

About the Role

Ookla is looking for a highly organized and commercially savvy Order Operations Manager to oversee daily order operations for all product lines through both direct and indirect sales channels. This role acts as a crucial liaison connecting Sales, Finance, Legal, and Operations teams to establish efficient, scalable processes that speed up the order-to-revenue cycle, uphold high-quality CRM data, and manage customer onboarding and Request for Proposal (RFP) workflows. The ideal candidate is well-versed in revenue recognition principles and contracting details, and serves as a strategic partner to enhance revenue optimization.

Key Responsibilities

• Manage the end-to-end order processing for all Ookla products across direct sales and indirect partner/reseller channels.
• Continuously design and improve operational workflows to accelerate the path from deal closure to revenue recognition.
• Collaborate closely with Sales to ensure accountability for CRM data accuracy, contracting standards, and process adherence.
• Lead vendor intake, customer onboarding, and the administration of security and compliance documentation.
• Coordinate RFP operational requirements, facilitating prompt and precise business data submission.
• Act as the subject matter expert on how contract structures influence revenue, partnering with Legal and Finance to ensure alignment with revenue recognition standards (e.g., ASC 606) and legal requirements.

Required Qualifications

• Minimum of 5 years' experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, preferably within SaaS or technology sectors.
• Advanced knowledge of CRM systems such as Salesforce and Quote-to-Cash or ERP software.
• Strong understanding of contracting processes and revenue recognition frameworks.
• Proven ability to build and scale operational workflows from initial stages.
• Effective and assertive collaborator capable of fostering strong partnerships with Sales leadership while maintaining compliance to data and process norms.
• Exceptional organizational skills enabling management of complex workflows involving RFPs, onboarding, and vendor documentation, without sacrificing efficiency.

About Ookla

Ookla, part of Accenture, is a global leader providing connectivity intelligence that combines expertise from brands like Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unparalleled network insights. Their solutions empower service providers, enterprises, and governments with critical data to optimize networks and enhance digital experiences, while closing the digital divide. Ookla values diversity, equity, and inclusion, fostering a workplace where all employees feel respected and empowered.

Benefits

Ookla offers competitive compensation packages alongside comprehensive health and wellness benefits. The company supports work-life balance through paid time off. Employees benefit from resource groups, company events, educational support, mentorship, career development opportunities, and recognition programs designed to promote growth and engagement.

Compensation

The salary range for this role is 75,000 to 90,000 EUR annually. Actual pay is determined by factors including relevant experience, skill set, role scope, education, and company performance.

Diversity & Inclusion

Ookla is an Equal Opportunity Employer that prioritizes fairness, inclusion, and belonging, striving to attract and retain diverse talent worldwide. Accommodations are available for candidates with disabilities or learning difficulties upon request.