Operations Specialist

About the Role

This fully remote Operations Specialist position supports a growing residential real estate brokerage. The role requires a highly organized, process-driven individual comfortable utilizing AI, Google Workspace, and project management tools. The candidate should be adept at learning new software, documenting and enhancing systems, possess strong English communication skills, and coordinate work hours aligned with the Central Time Zone.

Key Responsibilities

• Manage business operations such as vendor relations, office supply coordination, budget tracking, KPI dashboards, meeting agendas, project oversight, policy manual upkeep, process enhancements, and conducting business reviews.
• Plan and organize events like client appreciation gatherings, preparations for monthly sales meetings, and lead weekly Zoom meetings with staff and agents to ensure seamless sales organization.
• Oversee systems and technology aspects including administration of Google Workspace, CRM/leads management, Canva template maintenance, SOP library, AI tool integration, password documentation, technology vendor coordination, and automation implementation to increase efficiency.
• Coordinate marketing efforts with social media management, email campaigns, recruitment materials, client marketing support (listings and buyer information), website updates, YouTube content uploads, QR landing pages, and brand consistency management.
• Enhance the agent experience via onboarding and offboarding processes, agent communications, milestone recognitions, office meetings, internal announcements, company events, and resource provision to foster a supportive environment.

Additional Information

The position is remote and globally open, with flexible working hours anchored in Central Time Zone availability.