Operations Manager - Luxury Leisure Travel

About the Role

We are seeking a seasoned and motivating Operations Manager to lead our vibrant leisure travel design team based in Dublin. This leadership position requires hands-on involvement, overseeing the creation and flawless execution of bespoke luxury itineraries across Ireland. You will encourage creativity, maintain seamless operations, and uphold high-quality standards daily in an office environment. Prior relevant experience is essential.

Key Responsibilities

• Lead, mentor, and inspire a close-knit team to deliver exceptional travel programmes on schedule.
• Share your in-depth knowledge of the Irish travel industry ensuring outstanding service and innovative experiences.
• Directly design, manage, and occasionally operate travel programmes.
• Supervise the development and delivery of premium tailor-made travel plans ensuring they impress our clientele.
• Guarantee precise costing of itineraries and smooth booking processes.
• Support the team in customizing trips to match client preferences, styles, and budget requirements.
• Maintain exemplary standards throughout tour execution from start to finish.
• Collaborate closely with Accounts to maintain financial accuracy and compliance.
• Generate regular analytical reports using CRM data to guide strategic and operational decisions.
• Ensure consistent, high-quality sales communication and marketing materials reflecting the brand’s integrity.
• Negotiate effectively with suppliers, nurture key partnerships, and maintain a strong preferred partner network aligned with industry trends.
• Contribute ideas to improve team productivity, streamline workflows, and boost conversion rates.

Strategic Contribution

• Provide insights and ideas to enhance the company’s role in global travel trade and consumer markets.
• Identify emerging opportunities and assist in developing products appealing to our niche clientele.

Candidate Profile

• Demonstrated leadership experience with a genuine ability to inspire teams rather than just manage them.
• Minimum five years of relevant industry experience with a Destination Management Company or tour operator, specifically designing and operating experiential travel itineraries.
• Comprehensive knowledge of Ireland’s geography and culture.
• Fluent English communication skills.
• Creative thinker with strong operational capabilities and meticulous attention to detail.
• Excellent interpersonal skills enabling lasting relationships with clients, suppliers, and colleagues.
• Proactive and solution-oriented leader able to thrive in a fast-paced, dynamic workplace.

What We Offer

• Opportunity to lead a passionate and innovative team located in central Dublin.
• The rewarding experience of delivering exceptional once-in-a-lifetime trips to clients worldwide.
• A collaborative and supportive company culture fostering innovation.
• Work-life balance with a four-day workweek from September through April, including office closures on Fridays during this period.
• Allowance for remote work up to 10 days per year.