Operations Manager - Amazon Logistics

About the Role and Company

Amazon is committed to becoming the most customer-centric company worldwide, recognized for distributing millions of products annually to its loyal customers. At the core of Amazon's business is Operations, known for high speed, accuracy, and exceptional service. Amazon's extensive logistics network supports delivery of tens of thousands of products daily across hundreds of countries.

The Operations Manager position in the Outbound Transportation Route (OTR) team is focused on meeting customer expectations through first-class delivery services, coordinating multiple stakeholders to ensure operational excellence. This role involves supporting operations growth and scalability across the region.

Key Responsibilities

• Define, communicate, and implement strategy and performance goals ensuring maximized route productivity via training, performance data analysis, and feedback.
• Collaborate with the AMZL Delivery Station management team to maintain and monitor quality control standards.
• Initiate and lead process improvements and apply Lean methodology tools to enhance operations.
• Coordinate cross-functional teams and monitor task progress.
• Facilitate communication across departments to align goals and tasks for overall program success.
• Engage in strategic planning and forecasting to evaluate performance and resolve issues.
• Manage multiple complex projects simultaneously, including cross-functional initiatives involving data collection, analysis, and supply chain strategy development.
• Design and implement improvements to the transportation network aimed at delivering flexible and efficient services to customers.
• Enforce adherence to safety procedures, building security, and measures to prevent product loss.

Required Qualifications

• Bachelor's degree or equivalent qualification.
• Over 7 years of professional experience, including at least 3 years managing employees and performance.
• Willingness to work flexible schedules, which may include weekends, nights, holidays, and varying work areas.
• Proficiency in reading, writing, and speaking English fluently.

Preferred Qualifications

• At least 1 year of experience in performance metrics, process improvement, or Lean techniques.

Additional Information

Amazon fosters an inclusive culture empowering every employee to deliver excellent customer results. Candidates with disabilities who require accommodations during hiring and onboarding processes can request adjustments to ensure equitable opportunity.

Location: Dif, Wajir County, Kenya