Operations Executive (Catering and Café Operations)

About Smol

Smol is a Halal-certified café and catering social enterprise dedicated to making a positive social impact through quality food. Roughly half of our workforce comprises persons with disabilities, and our mission includes creating meaningful job opportunities for marginalized groups while delivering healthy, sustainable meals to corporate and retail clients throughout Singapore.

Role Overview

This position suits an individual who excels in organizing, planning, and executing detailed operations. The Operations Executive will manage catering activities from order confirmation to event completion, coordinating with kitchen staff, delivery partners, and clients to ensure flawless event delivery.

Responsibilities

• Manage daily catering order coordination from initial planning to execution.
• Develop production schedules, event run sheets, and related operational documentation.
• Organize delivery logistics and timing.
• Maintain communication with clients regarding operational details.
• Relay clear event requirements to kitchen and operations teams.
• Verify order precision prior to dispatch.
• Assist with daily café operations, including inventory management and procurement.
• Handle maintenance requests and operational issues as they arise.
• Maintain operational trackers, calendars, and documentation.
• Support the implementation and ongoing refinement of standard operating procedures (SOPs).
• Create staff deployment rosters and coordinate workforce allocation for catering events.
• Ensure effective communication between office, kitchen, and service staff.
• Provide onsite assistance during catering setup and teardown as needed.
• Support team efforts at major corporate events.
• Occasionally contribute to deliveries or transportation tasks when necessary.

Candidate Profile

• Exceptionally organized and attentive to detail.
• Capable of maintaining calm and multitasking during high-pressure situations.
• Proactive and efficient problem solver.
• Strong and clear communication abilities.
• Comfortable utilizing Google Workspace and Microsoft Office tools.
• Able to work autonomously and collaboratively within a team.

Experience in food and beverage, catering, hospitality, or event management is advantageous. Holding a valid Class 3 driving license is beneficial but not mandatory.

Why Join Smol?

• Be part of an acclaimed social enterprise dedicated to positive societal impact.
• Collaborate with a diverse and inclusive team.
• Contribute to meaningful work daily.
• Advance your career in a rapidly growing SME that values your input.

Commitment to Accessibility and Inclusion

Smol is devoted to fostering an inclusive workplace where everyone has equal opportunities to thrive. We encourage applications from persons with disabilities and all backgrounds. Reasonable accommodations during hiring and employment can be arranged based on individual needs. Applicants requiring special considerations during interviews or employment are invited to communicate their needs to us.

Additional Information

At Smol, all team members collaborate across roles as necessary. Although this role primarily involves operations coordination, occasional hands-on support during catering events is expected to ensure outstanding customer experiences. If you enjoy bringing order to complex operations and want to build a meaningful career, we encourage you to apply.