Operational Services Officer

About West Moreton Health

West Moreton Health is a large and fast-changing health service in Queensland, supporting more than 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk. The organisation delivers a broad range of care, including preventative and primary health services, ambulatory care, acute and sub-acute care, oral health, mental health, and specialist programs such as prison health, youth detention health, and alcohol and other drugs services.

The service is built around shared values that guide daily work and help create workplaces that are inclusive, effective, and supportive of staff development. As a child safe organisation, West Moreton Health places the safety, voice, and wellbeing of children and young people at the centre of its actions, with safeguarding treated as a responsibility shared by everyone.

The organisation employs more than 6,000 professionals delivering community-based care across the West Moreton region.

Role overview

The Operational Services Officer supports high-quality hospital and facility services across porterage, waste handling, linen and laundry work, food service duties, and cleaning. The role also involves assisting health professionals where appropriate and contributing to patient care in a courteous, team-oriented environment.

Key duties

• Carry out support tasks in porterage, waste, linen, laundry, and food service areas, taking responsibility for assigned work.
• Complete a range of cleaning activities, including light and heavy cleaning, high and low cleaning, internal and external areas, cobweb removal, wall and ceiling cleaning, window and furniture cleaning, damp dusting, vacuuming, and mopping.
• Help health care professionals as needed, interact respectfully with patients and their relatives, and work effectively within a multidisciplinary team.

What we're looking for

• A strong understanding of confidentiality and privacy requirements for patients, clients, and the facility at all times.
• The ability to solve problems, use initiative, work with minimal supervision, and cooperate well with a multidisciplinary team.
• Clear and effective communication with staff, clients, and visitors.
• Capability to work across porterage, cleaning, waste, and laundry services.
• A willingness to learn about hygiene standards, infection control, food safety, workplace health and safety, total quality management, equal employment opportunity, and anti-discrimination practices.

Mandatory requirements

• Must be vaccinated against, and continue to remain vaccinated against, the vaccine preventable diseases required under Health Employment Directive No. 01/16.

Why this role may appeal

• Work that has a real impact in one of Queensland's fastest-growing regions.
• Opportunities to progress into senior and leadership roles.
• Access to wellbeing support such as peer networks, flexible work options, employee assistance support, and dedicated mental health programs.
• Competitive employment benefits, including salary packaging and superannuation of up to 12.75%.
• A lifestyle in a region that combines rural character, natural surroundings, and access to city conveniences.

Application information

Applicants are asked to provide a cover letter, CV or resume, the names and contact details of two referees, and a short written response of no more than 1 to 2 pages explaining how their experience, abilities, knowledge, and personal qualities suit the role.

Applications may remain active for 12 months and can be considered for similar vacancies during that period.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Further information

The employer is committed to inclusive public sector cultures that respect and promote human rights and diversity.