Online Manager

Role Overview

Join Woolworths Group as an Online Manager based in Albany Creek, Queensland. This full-time on-site position leads the online operations department, ensuring timely and accurate order fulfillment while fostering a collaborative and high-performing team environment.

Key Responsibilities

• Provide comprehensive leadership to the online department, managing daily operations in coordination with the broader store leadership team.
• Plan and organize team efforts to meet order picking demands effectively and maintain high standards of customer satisfaction.
• Support and develop team members using the Store Leadership Pathway to enhance leadership and operational capabilities.
• Promote a safe workplace by enforcing appropriate safety protocols and procedures for staff and customers.
• Model customer engagement behaviors by exemplifying the Everyday ACTs – Acknowledge, Care, and Thank.
• Collaborate with cross-functional teams across stores to deliver a seamless shopping experience for customers.

Work Schedule Options

Two roster options are available:

• Option 1: Monday 8:00 AM–5:00 PM, Tuesday 8:00 AM–5:00 PM, Wednesday 12:00 PM–9:00 PM, Thursday 9:00 AM–6:00 PM, Sunday 8:00 AM–5:00 PM.
• Option 2: Tuesday 8:00 AM–5:00 PM, Wednesday 12:00 PM–9:00 PM, Thursday 9:00 AM–6:00 PM, Friday 7:00 AM–4:00 PM, Saturday 7:00 AM–4:00 PM.

Candidate Profile

• Demonstrated ability to engage and inspire teams to deliver excellent customer experiences.
• Strong commitment to safety and adherence to operational processes.
• Leadership qualities with a willingness to support team growth and daily operational management.
• Collaborative mindset and effective interpersonal skills to foster teamwork and shared success.
• Self-aware with a desire to continue personal leadership development.
• Appreciation for cross-store teamwork contributing to holistic customer satisfaction.
• Curious and motivated to enhance personal skills and progress career opportunities.

Employee Experience & Benefits

• Access to the Store Leadership Pathway offering structured development and learning to grow your career.
• Flexible work arrangements tailored to individual needs to improve work-life balance.
• 24/7 workplace wellness support through the Sonder app for employees and their families.
• Paid parental leave for primary caregivers supported by resources through Grace Papers.
• Competitive and progressive leave policies to accommodate personal priorities and well-being.

About Woolworths Group

Woolworths Group brings together over 200,000 talented individuals dedicated to creating better experiences every day for more than 24 million customers weekly. Our culture encourages innovation, inclusivity, and career growth within a supportive environment focused on making a positive societal impact.

Diversity & Inclusion

Our commitment is to foster a diverse and inclusive workplace where everyone feels welcome, valued, and empowered to succeed. We actively encourage candidates from all backgrounds to apply and provide accommodations throughout the hiring process to ensure fairness and accessibility.