Job description

About Intelligems

Intelligems is a profit growth platform built for e-commerce businesses. It helps merchants uncover hidden profit by using A/B testing, personalization, and pricing tools that make it easier to understand data, run experiments, and make smarter pricing decisions. The company is bringing capabilities that were once reserved for large tech platforms to e-commerce stores of all sizes.

The business has strong momentum, supporting more than 2,000 brands and working with over $10B in transaction and shopping-session data. As the company scales, it is looking for exceptional people who can help it grow efficiently. The team is described as highly capable, collaborative, and low-ego, with a very high bar for performance. Intelligems is supported by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and founders from companies such as Klaviyo and Postscript, and has raised more than $11M so far.

Role Overview

Intelligems is hiring an Onboarding Manager to serve as the primary contact for new customers. In this role, you will guide merchants through the full onboarding journey, help them get set up correctly, and make sure they are positioned for long-term success. Reporting to the Head of Customer Success, you will work closely with new brands in a consultative, high-touch capacity that blends platform training with strategic guidance.

Responsibilities

Run kickoff meetings to align expectations and learn each customer’s business goals.
Educate customers on setting up experiments across pricing, content, shipping, and promotions, as well as on platform best practices.
Support customers in understanding analytics, performance data, and experiment outcomes.
Create onboarding and testing approaches tailored to each customer’s objectives.
Improve onboarding workflows and monitor core metrics to support scalable growth.
Gather customer insights and share feedback that can influence the product roadmap.

Requirements

Experience in a customer-facing position such as onboarding, customer success, implementation, consulting, or agency work.
Strong communication and troubleshooting abilities.
Genuine motivation to support others and adapt quickly in fast-moving situations.
Comfort with digging into details to solve issues while also creating repeatable processes.
Ability to manage several priorities at once and stay organized across multiple active projects.
Background in e-commerce, SaaS, or analytics-focused companies is an advantage.
Exposure to A/B testing, data analysis platforms such as Tableau, Looker, or SQL, or technical integrations is beneficial.

Perks and Benefits

Competitive compensation along with equity.
Medical, dental, and vision coverage.
401(k) plan with employer matching.
Flexible paid time off.
Parental leave support.
Quarterly spending allowance to use with the company’s growing brand network.
Work-from-home setup stipend.
Company-provided laptop.
Team meetups and events.

Additional Information

This is a remote-first position, and the company also operates from offices in New York City, Denver, Boston, and Chicago. Some travel may be needed. Interview conversations are transcribed using an AI note-taking tool.

Onboarding Manager