Onboarding Account Manager

About the company

Fresha provides an AI-driven operating system for the beauty, wellness, and self-care sector. Its platform connects salons, barbers, spas, medspas, fitness studios, and health practices with the tools they need to manage bookings, payments, customer data, marketing, loyalty, inventory, and team operations in one place.

The company is used by millions of consumers and businesses around the world. More than 140,000 businesses and 450,000 stylists and professionals rely on Fresha, and the platform has handled over 1 billion appointments so far. Headquartered in London, United Kingdom, Fresha operates through 15 offices across North America, EMEA, and APAC.

Through its marketplace, consumers can find, book, and pay for local beauty and wellness services, while business users benefit from software and financial technology solutions that support end-to-end operations. The ecosystem also helps partners grow through online bookings, automated marketing, mobile apps, and integrations with major platforms such as Instagram, Facebook, and Google.

Role overview

Fresha is seeking an Onboarding Account Manager to support its continued global growth. In this position, you will collaborate with commercial, marketing, and product teams while managing partner relationships, contributing to revenue growth, and helping protect retention across your portfolio. The role is best suited to someone who enjoys working independently, moves comfortably in a fast-paced environment, and wants to make a meaningful commercial contribution. French proficiency is considered a strong advantage for this opportunity.

What you will do

• Take ownership of the onboarding journey, including pre-scoping and go-live activities, to ensure partners are launched successfully on the platform.
• Split your time evenly between onboarding project management and ongoing account management responsibilities.
• Maintain a smaller, carefully selected portfolio of partners through regular communication and quarterly business reviews.
• Focus on helping customers realize the full value of Fresha, with success and retention taking priority over pure sales activity.
• Use a structured and consistent outreach approach to keep partners engaged and reduce churn after onboarding.
• Partner with internal teams to create a smooth handoff from the initial sale through implementation, launch, and long-term support.

What we are looking for

• At least 2 years of experience in account management, implementation, or customer success, with strong exposure to onboarding and project coordination.
• Professional written and spoken French is strongly preferred, though it is not mandatory.
• Demonstrated ability to manage pre-scopes, timelines, and technical setup so clients can go live efficiently.
• A customer-first mindset with a genuine interest in helping partners solve problems and succeed.
• Strong organizational ability to manage several moving parts during launch while maintaining close relationships with current accounts.
• Comfort working in a high-volume SaaS environment; experience supporting retention or commercial outcomes across an SMB portfolio is an added advantage.

Added bonus

• Experience selling multiple products to the same customer.
• Experience working with a CRM platform, especially HubSpot.

Interview process

The hiring process is designed to be completed over 3 to 4 weeks, with feedback shared within that window where possible. Applications are reviewed manually, and while the team aims to assess candidates within 7 days, high application volume may occasionally extend that timing.

• Screen stage: 30-minute video call with a Talent Team member.
• First stage: 30-minute video call with the Head of Account Management.
• Second stage: 30-minute video call with one of the Commercial Leaders.
• Final stage: 45-minute video call with the Heads of Account Management and the General Manager.

Benefits

• 25 days of flexible leave, with a strong encouragement to actually use it.
• Pension plan with up to 5.95% employer match, plus RRSP matching employer contributions at 3%.
• Fully covered health insurance.
• Wellness products and services through Perkbox.
• Free counseling support.

Inclusive workplace

Fresha aims to build a workplace where people from all backgrounds feel welcome, respected, and able to contribute fully. All applicants are considered fairly, and the company does not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other protected characteristic applicable in the hiring location.

If you have accessibility needs that would help during the interview process or after joining, you are encouraged to share them so support can be arranged.

Hiring technology notice

The company may use artificial intelligence tools to assist with parts of recruitment, including application review, resume analysis, and identifying possible inconsistencies or verification signals from submitted materials. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. If you want more information about how your data is handled, you can contact the company directly.