On-site Customer Support

About the Role

Controlled Environments Company (CEC) provides one-stop supply and solutions support to customers working in highly controlled, critically clean environments. The business is looking for an On-site Customer Support specialist who will partner with account management and other internal teams to deliver on-site services, coordinate product distribution, solve operational issues, provide technical help, and support growth opportunities for both CEC and the end customer.

Key Responsibilities

• Build and maintain a strong relationship with on-site customers while delivering a consistently high standard of service.
• Move products to different areas across the client’s site as needed.
• Handle incoming goods by checking, counting, and putting stock away correctly.
• Pick and pack customer orders within agreed turnaround times.
• Monitor stock across the site and keep inventory at the required levels.
• Carry out stock checks and cycle counts, taking a proactive approach to maintaining inventory accuracy.
• Use a computerised warehouse management system and other business systems.
• Spot issues early and take initiative to identify workable solutions.
• Support project rollouts, ongoing objectives, and urgent customer requirements.
• Remain flexible and take on additional duties when required.
• Operate company vehicles and a forklift as part of the role.
• Manage assigned project tasks and deliverables to completion within set timelines.
• Troubleshoot hardware issues when trained and suitable to do so.
• Carry out manual repairs where necessary, following procedures and guidance.
• Install and relocate equipment as needed.
• Work across multiple computer-based systems.

Skills and Experience Required

• A flexible, dependable, and hardworking approach with a positive attitude and strong work ethic.
• Confidence working independently and in a busy, fast-moving environment.
• The ability to understand customer needs, recognise sales opportunities, and deliver excellent service.
• Strong technical aptitude.
• High attention to detail and accuracy.
• Good problem-solving skills.
• A full Irish driving licence is desirable.
• Forklift experience is desirable.
• Previous experience with stock control systems such as SAP or similar platforms.
• Cleanroom experience is an advantage but not essential.
• Strong communication and interpersonal skills.
• A tech-savvy or mechanically minded profile with experience troubleshooting software and hardware issues is a strong advantage.
• Two to three years of experience in a similar position is preferred.

Additional Information

This opportunity is based on-site in Cootehill, County Cavan, Ireland and is suited to someone who can support operational delivery, stock handling, technical troubleshooting, and customer-facing service in a controlled-environment setting.