ICT Service Desk Agent

Role overview

You will join a technology-focused organisation active in the European space sector, helping deliver ICT services that are essential to day-to-day operations and support.

What you will do

• Act as the first and second point of contact for incidents, service requests, and general user questions.
• Support Windows 11 and Microsoft 365 workplace setups.
• Administer user identities and permissions in Active Directory and Microsoft Entra ID.
• Assist remote staff using VPN, Microsoft Teams, and other collaboration platforms.
• Process and close tickets by following IT service management practices.
• Keep knowledge articles and support documentation up to date.
• Provide assistance with mobile devices and other end-user workplace tools.
• Work closely with technical specialists to ensure issues are resolved quickly.
• Deliver a strong customer experience in an international working environment.

Experience and skills expected

• At least 5 years of experience in ICT service desk, end-user support, or a comparable position.
• Hands-on knowledge of Microsoft Windows, Microsoft 365, and enterprise workplace environments.
• Practical experience managing Active Directory, Entra ID, and Exchange Online.
• Familiarity with ITSM platforms, preferably Jira Service Management.
• Background in supporting remote collaboration tools and access management.
• Strong troubleshooting ability and clear communication skills.
• A customer-first approach and the ability to perform well in a fast-moving setting.
• Fluency in English, both written and spoken.

Nice-to-have qualifications

• ITIL Foundation certification.
• Microsoft certifications.
• Experience with Microsoft Intune and mobile device management.
• Experience working in space-related organisations or other highly regulated environments.

Benefits

• Opportunity to join a diverse team recognised for workplace culture and innovation.
• Flexible working hours designed to fit different daily rhythms.
• Choice of benefits such as performance bonuses, additional leave, sabbaticals, mobility support, child or pet care, and more.
• Uncapped earning potential linked to performance.
• Access to coaching, mentoring, training, certifications, and professional development support.

Other information

The organisation encourages applicants who feel they are a good match to submit their application. For questions, Alejandra or Daniela can be contacted at +49 30 233 291 747 / 759. A referral reward of EUR 500 is offered for a successful recommendation.