Officer, Supply Chain Management

Role overview

This position is responsible for handling customer orders from end to end, including planning, coordination, and shipment documentation to ensure customers receive orders on time. The role works closely with both internal teams and external partners to support accurate and timely fulfilment, improve customer satisfaction, and keep costs under control. It also involves contributing to improvement initiatives that strengthen supply chain performance metrics.

Key responsibilities

• Serve as the main point of contact for customer orders, order-related questions, status updates, and complaints.
• Coordinate with suppliers and planners to make sure goods and delivery details reach customers on time.
• Prepare and check shipping and banking documents so sales revenue can be recognised without delay.
• Partner with the warehouse team and 3PL providers to ensure inbound and outbound stock movements follow correct procedures.
• Compile and review ERP data to track KPIs and support strong operational performance.
• Monitor back order reports and work toward eliminating backlog.
• Support customer satisfaction KPI activities, including data collection and survey follow-up.
• Coordinate delivery document changes when inventory assignment needs to be reshuffled with the warehouse.
• Assist with urgent order handling.
• Assist with urgent shipment processing.
• Ensure order recognition is completed on schedule.
• Maintain and update standard operating procedures, while ensuring compliance with SOX and relevant regulatory standards.
• Drive ongoing process improvements and contribute to higher operational excellence.
• Provide backup support to the team and take on other tasks assigned by the supervisor.

Requirements

• A diploma or higher qualification in Supply Chain Management, Logistics, Business Administration, or a related discipline.
• At least 3 years of relevant experience in supply chain, customer service, order management, or a similar role.
• Prior experience in sales order processing and order administration.
• Good understanding of full supply chain workflows and how different operational functions work together to deliver customer service and business results.
• Strong Microsoft Office skills, especially Microsoft Excel.
• Practical experience using ERP systems, ideally SAP S/4HANA.
• Well-organised, careful, and detail-focused, with a strong emphasis on accurate data entry and order handling.
• Sound commercial awareness and the ability to manage supply chain operations effectively.
• Capable of working on your own, setting priorities, handling multiple tasks, and meeting deadlines in a busy environment.

Additional information

This is a full-time onsite role based in Singapore. No stipend or salary amount, benefit details, start date, or application deadline were provided in the source.