Officer - KYC and Relationship Center Representative

Overview

This role involves dual responsibilities focusing on KYC compliance and customer relationship management in a regulated environment. The candidate will verify and validate client documentation in accordance with local and global regulatory standards and oversee due diligence procedures to mitigate onboarding risks. Additionally, the position requires acting as a primary contact point in the relationship center to handle inquiries, support clients, and coordinate with internal teams.

Key Responsibilities

• Validate client identities and ensure all submitted documents align with regulatory requirements such as FATCA and AML standards.
• Perform thorough due diligence for new and existing clients to manage potential risks related to client onboarding.
• Address escalations and resolve discrepancies in KYC-related issues for both individual and corporate clients.
• Assist in audit processes and support regulatory compliance related to KYC activities.
• Respond promptly to client inquiries and provide effective solutions as the main contact for customer relations.
• Develop and sustain client relationships by understanding their specific needs and delivering customized support.
• Manage account-related requests, handle complaints, and ensure high service quality for customers.
• Collaborate with cross-functional teams to enhance the overall customer experience.

Skills & Competencies

• Comprehensive knowledge of KYC regulations, AML policies, and compliance frameworks.
• Strong customer service and communication abilities.
• Meticulous attention to detail to detect discrepancies in documentation.
• Problem-solving capability with client-centric focus.
• Experience with CRM systems and KYC-related software tools.

Qualifications & Experience

• Preferably a bachelor's degree in Business Administration, Finance, or related disciplines.
• Minimum of five years’ experience in KYC or customer relationship management roles.
• Acquaintance with banking operations, compliance regulations, and relevant technological tools.
• AML/KYC certification is an advantage or willingness to achieve certification.