Office Secretary III

About the Maryland Insurance Administration

The Maryland Insurance Administration (MIA) is an autonomous state agency tasked with overseeing Maryland's $49 billion insurance sector. Its mission involves regulating insurance entities, ensuring compliance with state laws, and protecting consumers. The MIA accomplishes this through licensing insurers and producers, conducting financial solvent examinations, reviewing rates and contracts, investigating consumer fraud and complaints, overseeing market conduct, and providing consumer education and outreach.

Role Overview

The Office Secretary III role is situated within the Life and Health Division's Complaint Unit. This position demands providing clerical and secretarial assistance to management and investigative staff. Core responsibilities involve data entry and management in electronic tracking systems, drafting correspondence and official documents such as Orders and Hearings, handling phone calls, preparing monthly reports, updating procedural documentation for support teams, and managing various office tasks including mail coordination, photocopying, scanning, and faxing.

Work Arrangement

The role offers a hybrid work setup with duties split between the Baltimore City office and teleworking arrangements. Flexibility to be present in the office on any weekday is required.

Qualifications

• Completion of high school or equivalent certification is mandatory.
• A minimum of three years engaged in secretarial or clerical work involving typing is required.
• Alternate qualifications include experience substitution on a year-for-year basis for education, college credits in secretarial science or office technology substituting for experience, and military administrative experience translations.

Preferred Skills

• Proven ability to draft formal correspondence.
• Proficiency with Microsoft Word and Excel.
• Typing speed of at least 40 words per minute may be required.

Additional Information

The evaluation process involves thorough review of applications against stated qualifications; candidates must present complete and accurate educational and experiential records. Credentials obtained abroad require equivalency certification. Successful applicants will be placed on an Eligible List valid for at least one year. The agency offers a comprehensive benefits package including extensive leave, healthcare coverage, pension plans, flexible scheduling, and eligibility for loan forgiveness programs. Maryland Insurance Administration is an equal opportunity employer encouraging applications from individuals with disabilities, bilingual skills, and veterans.

Application Instructions

For inquiries, contact the provided email. Applications are preferred online, but mailing paper applications is allowed if received by the deadline. Postmarked applications are not accepted. Correct and complete application forms are mandatory.