Office Manager

About Wave Mobile Money

Wave Mobile Money is dedicated to transforming Africa into the first cashless continent by providing accessible, fee-free financial services that work seamlessly even in regions with unreliable infrastructure. Since launching a mobile app in Senegal in 2017, Wave has expanded across nine countries, serving millions of users with peer-to-peer and business payment solutions.

Role Overview

As an Office Manager based in Kotu, Gambia, you will be instrumental in ensuring smooth daily office operations, supporting staff, managing vendor relationships, and coordinating administrative activities to boost efficiency within our team.

Key Responsibilities

• Manage and oversee all general office functions to ensure smooth daily operations.
• Lead and support the office management team through mentoring, training, and delegation to maximize productivity.
• Develop and uphold office administrative procedures and systems.
• Organize both domestic and international travel arrangements, including flights, accommodation, and car rentals.
• Administer the office budget responsibly.
• Keep health and safety policies updated and in compliance.
• Procure office supplies, equipment, and furniture while maintaining adequate stock levels.
• Create contracts, compile office management handbooks, design presentations, and produce management-level reports.
• Liaise with maintenance service providers to ensure a clean, safe, and fully functioning office environment.
• Regularly report office status to senior management and collaborate on improving office procedures and operations.

Qualifications and Requirements

• Minimum of five years of experience in a similar office management role.
• A degree or professional background in Administration or Logistics.
• Fluency in English, both written and spoken.
• Proficiency in Wolof language.
• Demonstrated strong organizational and administrative capabilities in managing complex office settings.
• Experience negotiating and working effectively with external vendors to optimize costs.

Personal Attributes

• Ability to quickly adapt and find effective solutions under pressure.
• Strong attention to detail and a commitment to excellence.
• Proactive, self-motivated, and takes full ownership of responsibilities and projects.
• Maintains clear and frequent communication to facilitate teamwork.
• Flexible and adaptable to evolving workplace requirements.
• Committed to surpassing standards to ensure high-quality office management.

Additional Information and Benefits

• Work location is our office in Kotu, The Gambia.
• Applicants must have work authorization in The Gambia.
• Salary packages are competitive and calculated with transparency.
• Comprehensive health insurance coverage is provided for employees and their dependents.
• Support for working parents includes generous parental leave: 26 weeks for mothers and 4 weeks for fathers, plus subsidized child care upon returning to work.
• Gym memberships and fitness classes are subsidized.
• Airtime expenses are reimbursed.
• Employees enjoy free meals and a modern, pleasant office environment.

Team and Culture

• The company has a rapidly expanding local presence across several African countries alongside a global remote workforce.
• Employees are empowered with autonomy and ownership of projects throughout all phases.
• Wave secured Africa's largest Series A funding round in 2021, backed by premier investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• Recognized among Y Combinator's top companies by revenue.

Equal Opportunity Employer

Wave is committed to fostering a diverse and inclusive workplace that welcomes applicants from all backgrounds.