Stateroom Steward/ess

About Viking

Viking is a worldwide experiential travel company operating a fleet of over 100 ships across 21 rivers, five oceans, and all seven continents. The company focuses on curious travelers interested in science, history, culture, and cuisine. It has earned more than 450 awards, including top rankings for Rivers and Oceans in the 2025 Condé Nast Traveler Readers’ Choice Awards and recognition as a “World’s Best” by Travel + Leisure.

Working With Viking

As a shipboard team member, you are expected to reflect Viking’s values and STAR Service standard. The role calls for a hospitality professional who cares deeply about excellent service, team spirit, and guest satisfaction. Viking provides the training, tools, and support needed to perform well onboard.

Role Purpose

The Stateroom Steward/ess is responsible for delivering professional, personalized housekeeping service to guests at all times. The role focuses on maintaining excellent cleanliness and consistency in guest staterooms while ensuring a high standard of customer care. A welcoming, guest-first approach is essential to help drive guest loyalty and business results.

Key Responsibilities

• Clean 15 to 20 staterooms twice a day, including bed making, vacuuming, dusting, veranda cleaning, bathroom, toilet, window, and mirror cleaning, plus restocking linens, towels, and room supplies.
• Understand all areas of the stateroom and be ready to support and direct the Assistant Stateroom Steward when needed.
• Keep staterooms in good working condition and report defects for repair through the shipboard reporting system; replace glassware and coffee machines as required.
• Protect guest privacy and security, and handle guest complaints with professionalism.
• Deliver ice, handle laundry pickup and delivery, and provide shoeshine service for guests.
• Use cleaning materials, chemicals, and housekeeping tools correctly; remove garbage, separate waste properly, and maintain public health standards at all times.
• Assist with luggage duties during embarkation and disembarkation.
• Attend the daily team briefing to stay aligned with operational needs and STAR Service expectations.
• Maintain exceptional comfort, cleanliness, and hygiene in assigned areas while preparing service around guest movement, embarkation/disembarkation, sea days, and onboard activities.
• Wear required PPE, follow safe lifting methods, and work safely onboard.
• Maintain grooming and uniform standards in line with Viking’s image requirements.
• Protect company property, especially during rough weather, to avoid loss or damage.
• Remain flexible with working hours, handle pressure well, and consistently present a positive, professional image.
• Learn about ports of call, shore excursions, entertainment, and onboard programs.
• Support department goals related to quality and financial performance.
• Follow safety, security, environmental, and public health procedures, and take part in required onboard training, fire prevention, and evacuation drills.
• Manage stateroom minibars during each cruise when requested by the Executive Housekeeper.
• Assist other departments and complete additional tasks assigned by supervisors.

Profile Required

• At least 2 years of experience as a Stateroom Steward/ess or in a similar position is required.
• Prior work in a high-standard guest service and cleanliness environment is necessary, including premium ship experience and previous cruise industry exposure.
• Experience handling the cleaning of 15 to 20 rooms twice daily is required.
• Applicants must be capable of extensive walking, long periods of standing, and physically handling 50+ lbs.
• Strong English communication skills are needed to interact with native English-speaking guests.
• The role requires a guest-first mindset, a service-oriented attitude, a positive personality, a polished appearance, and excellent hygiene.
• Confidential information must be handled with discretion and professionalism.
• Comfort working with chemicals, hazardous materials, and cleaning equipment is essential.
• A thorough understanding of public health and sanitary compliance standards is required.

Guidelines and Regulations

• Follow all standard operating procedures and STAR Service standards.
• Maintain clothing and appearance in accordance with Viking’s image and uniform requirements.
• The company may revise or extend the job duties at any point during employment if needed.

Application and Job-Relevant Information

Visible tattoos are not permitted, and the company expects a consistently professional appearance. Tattoos covered with makeup, skin-colored sleeves, or any covering other than the company uniform are still treated as visible under the appearance policy. Exceptions may be considered case by case. Tattoo removal does not guarantee selection and is discouraged as it is a personal decision. Any employment offer depends on passing all required medical examinations. Candidates may be invited to submit an optional self-introduction video after sharing their CV. The recruitment guidelines provide additional details.

Disclaimer

As part of the hiring process, Viking collects and processes applicant personal data and is committed to being transparent about its use and to meeting data protection obligations. Further details are available in the privacy notice on the company careers page.

Position Details

Position title: Stateroom Steward. Supervisor: Assistant Chief Housekeeper. This role may give instructions to the Assistant Stateroom Steward, where applicable, and receives guidance from the Assistant Chief Housekeeper, Executive Housekeeper, and Hotel General Manager.