North Miami #20 Host

Role overview

As a Host at Flanigan’s, you’ll be the welcoming presence guests notice first and the friendly face they often see last. This role is focused on creating a positive first impression, guiding seating, handling guest questions, and helping ensure the front-of-house runs smoothly throughout the shift.

Guest experience

• Create a warm, upbeat welcome for every guest and maintain a courteous, polished appearance.
• Use the company’s signature “Smile Talk” when greeting guests, escorting them to tables, and saying goodbye.
• Help manage seating so guests are seated efficiently and the wait list stays organized.
• Respond to questions or concerns and relay issues to the manager on duty when needed.

Front-of-house upkeep

• Keep the foyer, host stand, and waiting area clean, tidy, and free of debris.
• Restock and clean menus as needed.
• Help maintain restroom cleanliness for guests.
• Answer phone calls promptly, within four rings, and assist callers or route them to the right team member.

Shift duties and physical requirements

• Handle opening, closing, shift-change tasks, and assigned side work.
• Be able to bend, stoop, and reach frequently during the shift.
• Lift items up to 50 lbs when required.

Compliance and work expectations

• Must be able to read, write, and speak English.
• Must complete and pass the Florida Responsible Vendor program in line with company and state requirements.
• Must complete and pass the required food safety certification in accordance with company and Florida rules.
• Work schedule is a five-day work week.

Benefits

• Paid vacation: 1 week after year one, 2 weeks after two years, and 3 weeks after ten years.
• Medical and dental insurance options are available.
• 401(k) plan with immediate eligibility; enrollment requires being 21 or older.
• Shift meals are available at 50% off.