Non-Voice Process Executive - Call Center

About the Role

Join a prominent global organization as a Non-Voice Process Executive, ideal for fresh graduates and undergraduate candidates looking to launch their careers in customer service with a focus on non-voice communication.

Key Responsibilities

• Address customer inquiries through email, chat, and backend support channels.
• Respond accurately to customer requests within established service timelines.
• Maintain outstanding standards of quality, productivity, and customer satisfaction.
• Keep customer records updated and ensure proper documentation using CRM systems.
• Comply with company policies, maintain data security, and uphold compliance requirements.
• Work collaboratively with internal departments to quickly resolve customer issues.

Candidate Requirements

• Freshers are highly encouraged to apply; prior internship or non-voice BPO experience is beneficial.
• Strong written English communication abilities are essential.
• Basic computer proficiency and typing skills required.
• Strong attention to detail coupled with analytical skills.
• Capability to operate effectively in a fast-paced environment.
• Flexibility to work in various rotating shifts including US, UK, and early morning shifts.
• Applicants must hold all necessary educational certificates and photo identification.

Work Location and Shifts

• Bengaluru’s multiple sites including Whitefield, Brookfield, BTM Layout, and Manyata Tech Park.
• Shift timings vary between US, UK, early mornings, and rotational schedules based on business needs.

Compensation and Benefits

• Monthly salary ranging from INR 18,000 to INR 21,000.
• Two-way cab transportation provided.
• Performance-based incentives to reward excellent contribution.
• Paid training and onboarding program to ensure readiness.
• Opportunities for career progression within the company.
• Supportive and collaborative workplace atmosphere.

Selection Process

• Candidates will undergo AMCAT and Versant assessments.
• Final selection will involve an operational interview.

Document Requirements

• Updated resume.
• Academic certificates (10th, 12th, graduation/diploma as applicable).
• Government-issued photo identification (Aadhaar, PAN, Passport, etc.).
• Any relevant experience documentation if applicable.

Additional Information

Contact HR representative Shalini for more information at phone number 7676466861 or email shalini@prorecruittechnologies.com.