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Non-Voice Customer Support Executive - Day Shift with Salary 28k
Bengaluru, Karnataka, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 240,000 – INR 360,000 / year
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Eligibility
- Candidates without formal graduation degrees are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Ignites Human Capital Services Pvt Ltd is seeking motivated individuals to join their team for a non-voice customer support role based in Whitefield, Bengaluru. This position involves providing exceptional assistance to clients regarding the products and services offered by Accenture, primarily through chat support during day shifts with a monthly salary of 28,000 INR.
Key Responsibilities
- Deliver outstanding customer service by addressing client inquiries effectively through chat platforms.
- Resolve product and service-related questions promptly while maintaining professionalism.
- Work collaboratively with internal departments to address and resolve complex customer concerns.
- Achieve organizational performance targets concerning quality, productivity, and sales.
- Possibly rotate shifts, including night shifts, when required.
Candidate Profile
- Excellent English communication skills, both written and spoken, suitable for international clients.
- Strong analytical thinking and problem-solving abilities with meticulous attention to detail.
- Ability to quickly learn and adapt to new systems and processes.
- Proactive, hardworking, and self-motivated attitude.
- Competent in Microsoft Office applications, especially Excel (v-lookups, pivot tables).
- Some knowledge of accounting and supply chain management, preferably within the electronics industry, is advantageous.
- Minimum one year of experience in a non-voice customer support process is required.
Additional Details
- The role offers training to help understand the client’s product portfolio thoroughly.
- The job requires working under general supervision, handling straightforward issues with limited discretion to deviate from set procedures.
- Candidates will be expected to be detail-oriented multitaskers.
Who Can Apply
This position is open to candidates without a graduation degree, emphasizing skill and experience in customer service.
Contact
For inquiries or to express interest, candidates may contact the HR at the phone number provided.