Night Porter

Role overview

Glashaus Hotel is looking for a skilled and dependable Night Porter to oversee hotel activity during overnight hours. This position is suited to a hospitality professional who is comfortable being the main overnight contact for guests and who takes pride in service quality, safety, and presentation.

In this role, you will help ensure guests have a smooth and secure stay while keeping the property tidy, organised, and ready for the following day. The job calls for a strong sense of responsibility, initiative, and a consistently high standard of customer care.

Key duties

• Assume responsibility for the safety and security of the hotel and everyone in it throughout the night shift.
• Greet late arrivals in a professional and friendly manner and support them with check-in and check-out procedures.
• Respond promptly to guest needs, including carrying luggage and providing concierge-style assistance.
• Keep all hotel areas clean and maintained to a high standard.
• Prepare function rooms and the breakfast area according to the overnight checklist.
• Make sure the hotel entrance and outside areas remain neat and welcoming at all times.
• Stay trained and ready to follow fire safety and emergency response procedures.
• Manage multiple tasks effectively in a busy overnight environment.
• Adapt to changing shift patterns when required.
• Follow all confidentiality and data protection requirements.
• Escalate any hazards, near misses, or incidents without delay.

Candidate profile

The ideal applicant will have prior experience in hospitality or facilities-related work. A minimum of 1 to 2 years in a receptionist role, or a similar position within a busy hotel setting, is preferred.

Strong computer skills are important, along with confidence using booking systems. You should also bring excellent communication, customer service, and organisational abilities, plus a proactive mindset and strong attention to detail. The role requires someone who can work on their own while still following company processes and standards.

Benefits

• Complimentary parking on site.
• Discounted meals for team members.
• Access to reduced rates across hotels, spas, leisure facilities, and restaurants within the employer group.
• A professional and encouraging team culture where your contribution is recognised.

Additional information

Only candidates shortlisted for the next stage will be contacted because of the number of applications expected.

If you are ready to take on an important overnight hospitality role, you can join the Glashaus Hotel team and contribute to a well-run guest experience.