Night Auditor (w/m/d) - nhow Berlin

About the role

nhow Berlin is looking for a Night Auditor to join its front office team in the overnight shift. The position suits someone who enjoys a creative, unconventional hospitality environment and wants to support international guests with a professional, welcoming attitude.

In this role, you will handle standard check-in and check-out tasks and provide in-person as well as phone-based guest assistance throughout the night.

Benefits and conditions

• Compensation is based on the applicable collective agreement, with company pension support and a permanent employment contract.
• Employees can book hotel stays worldwide from EUR 36 for two people including breakfast.
• Working hours are organized into family-friendly and predictable shift patterns, available in full-time or part-time formats.
• Meals are provided by the kitchen team with varied and appealing food options.
• Access to a benefits portal is included, offering discounts on brands and event tickets, plus EUR 25 per month loaded onto a Pluxee Benefits Card.
• Bike leasing is available as a sustainable and active commuting option.
• Training, development, and exchange opportunities are offered through internal and external providers, including career growth possibilities across Europe.
• Team activities such as summer parties, Christmas celebrations, and sports events are part of the workplace culture.
• New hires receive a structured onboarding experience through Best Buddy, Welcome@Work, and training programs.
• Uniforms are provided free of charge, including cleaning service.

Key responsibilities

The Night Auditor supports smooth overnight operations and ensures guests receive attentive service during the night.

• Manage guest check-in and check-out processes.
• Assist guests both face-to-face and by phone during the night shift.
• Handle and file debtor-related records.
• Carry out cash handling duties.
• Run the night shift independently and responsibly.

Requirements

• Initial professional experience in front office work is required.
• Very good German and English language skills are needed.
• A strong focus on guest service and hospitality is expected.
• Good organizational skills are important.
• You should communicate clearly and bring strong motivation.
• The role calls for an independent and accountable way of working.

Additional information

Minor Hotels Europe & Americas promotes an inclusive working environment where people from different backgrounds and abilities are welcomed and valued equally.

The company invites interested candidates to join its team and help create memorable guest experiences.