National Weekly Benefits Specialist

About EML Group

EML Group is a prominent organization specializing in Workers Compensation and Personal Injury Claims Management. Our mission is to support individuals in reclaiming their lives through continuous assistance during their return-to-work process. With over 4,000 dedicated staff members, we emphasize a culture of learning and career growth for our employees.

Position Overview

This role is essential within our national performance team, where you will manage weekly benefit entitlements accurately and compliantly across multiple regions, supporting a major nationally self-insured client. You will ensure precise PIAWE calculations and uphold legislative standards across Queensland, South Australia, and Western Australia.

Key Responsibilities

• Oversee the technical accuracy of weekly benefit and PIAWE calculations for a nationally self-insured client.
• Evaluate complex remuneration and employment cases according to jurisdictional guidelines.
• Provide expert advice to claims teams regarding entitlement determinations and interpretation of legislation.
• Lead quality assurance and remediation efforts, identifying problems and directing corrective measures.
• Serve as the escalation authority for complex entitlement and payroll inquiries involving claims teams and clients.

Candidate Profile

• Significant experience in workers’ compensation or technical claims settings, particularly with PIAWE and weekly benefits.
• In-depth knowledge of multi-jurisdictional workers’ compensation systems and self-insurance entitlement frameworks.
• Ability to act as a technical authority influencing claims outcomes and stakeholder engagement.
• Strong analytical capability with meticulous attention in complex calculation scenarios.
• Effective communicator with proven stakeholder management abilities across operational and client teams.

Employee Benefits and Culture

We embrace diversity and provide an inclusive workplace dedicated to respect, integrity, and honesty. Our benefits include:

• A highly collaborative and diverse team environment.
• Flexible work-from-home options to support work-life harmony.
• Corporate wellbeing initiatives, including discounted health insurance and gym memberships.
• Access to exclusive discounts at over 350 retailers through our RewardsHub program.
• Robust learning and professional development programs.
• Employee Assistance Program offering support for personal and professional challenges.
• Regular company-wide events to foster community and celebrate achievements.
• Participation in an annual company incentive scheme and opportunities for salary review.
• Up to 16 weeks of paid parental leave plus superannuation benefits.