National Production Manager - Market Expansion

About Jacuzzi Group

Established in 1956, the Jacuzzi® Brand has evolved into the renowned Jacuzzi Group, a leading manufacturer of functional home and outdoor products available in over 60 countries. The Jacuzzi Bath Remodel division, expanding rapidly with 13 nationwide branches in under five years, integrates high-quality materials, skilled sales teams, certified in-house installers, and decades of proven industry excellence to ensure unmatched customer satisfaction.

Role Overview

The National Production Manager plays a pivotal role in the company's growth strategy by spearheading comprehensive new market launches across North America and onboarding production leaders to ensure efficient, customer-centric operations. This includes guaranteeing these leaders are properly trained, certified, and operationally prepared throughout all launch phases.

New Market Launch Responsibilities

• Act as the on-site leader during new market rollouts, physically overseeing the setup and launch at each location.
• Manage office and warehouse buildout to ensure readiness, proper equipment allocation, organization, and compliance with Jacuzzi Bath Remodel standards before launch.
• Recruit, onboard, and train production staff—Installers, Installation Managers, Warehouse Supervisors, and Production Managers—ensuring certification and job readiness prior to launch.
• Oversee the launch timeline and budget end-to-end, proactively identifying risks and escalating them to senior leadership.
• Coordinate cross-functional collaboration with Sales, Marketing, Operations, Supply Chain, IT, HR, and Finance to guarantee integrated systems, inventory, and support for launch success.
• Create and continuously refine a standardized market launch playbook documenting processes from site selection through the initial installation.
• Establish post-launch monitoring on operational readiness, production metrics, and quality for executive review.

Production Leadership Training Duties

• Design and deliver onboarding and continuous training programs targeted at Production and Installation Managers across all markets.
• Teach project scheduling, job sequencing, crew coordination, and timeline management.
• Provide hands-on Salesforce CRM training covering pipeline management, job updates, customer notes, and reporting to ensure platform consistency.
• Equip managers with customer interaction skills, professionalism guidelines, and escalation procedures to enhance customer experience.
• Collaborate with Operations leadership to keep SOPs updated, aligning training content with current best practices and business needs.
• Evaluate field competence through site visits, ride-alongs, and performance assessments; offer focused coaching where necessary.
• Monitor training completion, certification status, and field performance; report outcomes to leadership and tweak programs to address common deficiencies.

Location Preference

Applicants located in or near Portland, OR; Seattle, WA; Phoenix, AZ; Tucson, AZ; Chino, CA; Raleigh, NC; Detroit, MI; St. Louis, MO; Houston, TX; Miami, FL; or Atlanta, GA will receive strong consideration.

Compensation and Benefits

Starting salary is $128,000 or higher depending on qualifications, complemented by an annual bonus program.

• Paid time off (PTO)
• 401(k) plan with employer matching
• Medical, dental, and vision insurance coverage
• Health Savings Account (HSA)
• Life insurance

Candidate Requirements

• Bachelor’s degree in Operations Management, Business Administration, or a similar discipline is preferred.
• Minimum 5 years’ progressive leadership in operations, production, market expansion, or training-related roles.
• Proven success managing complex, cross-departmental projects from inception to completion.
• Excellent verbal and written communication abilities with the capacity to engage field teams and executives effectively.
• Willingness and ability to travel extensively across the United States—up to 75% as needed.
• Experience in home improvement, home services, or equivalent installation and field operations industries.
• Knowledge and hands-on experience with Salesforce CRM and Learning Management Systems (LMS).