National Manager Centralised Services/Registrar
Ministry of Justice - New Zealand
Wellington, Wellington Region, New Zealand · Full Time
Be the first to apply
- Experience
- Any
- Salary
- NZD 177,308 – NZD 244,038 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
This position offers the chance to influence and shape the national delivery of registry and customer services, impacting how thousands of New Zealanders interact with the justice system annually. The National Manager Centralised Services/Registrar will lead the nation-wide registry and customer service functions integral to court and tribunal operations, driving service design, operational excellence, and cross-sector collaboration to enhance outcomes for all stakeholders.
Key Responsibilities
- Provide strategic and operational leadership for national centralised services and registry functions.
- Collaborate with senior leaders, judicial partners, internal and external stakeholders to promote cohesive justice sector outcomes.
- Lead initiatives to improve service delivery and drive transformation across the organisation and wider justice system.
Required Skills and Experience
- Demonstrable experience managing large-scale national customer service, contact centre, centralised processing, or service delivery operations.
- Proven capability to influence and build credibility with senior leaders and stakeholders operating in complex environments.
- Strong systems thinking and collective leadership skills to integrate strategy, policy, performance, and service delivery effectively.
- Experience leading organizational change, service transformation, or continuous improvement programs.
- Track record of leading through others, nurturing high-performing teams.
- Robust commercial, financial, and risk management expertise.
- Adeptness at handling ambiguity, juggling priorities, and making sound decisions within complex frameworks.
- Exceptional communication skills, including preparing advice and responding to executive, parliamentary, or ministerial requests.
- Commitment to enhancing outcomes for Māori and embedding culturally responsive leadership approaches.
About the Ministry
Te Tāhū o te Ture (Ministry of Justice) is dedicated to strengthening public trust in New Zealand's legal system. The Centralised Services division comprises National Registry Services and the National Registry, striving to deliver consistent, high-quality, and efficient services focused on meeting participant needs daily. The Ministry values diversity and inclusivity across gender identities, ages, ethnicities, sexual orientations, disabilities, and religious beliefs.
Compensation
The salary range for this role is between NZD 177,308 and NZD 244,038 annually, depending on skills and experience.
Application Process and Additional Information
Applications close on 5 August 2026, although candidate reviews and interview invitations may occur prior. Interested individuals are encouraged to submit their CV and cover letter promptly.