National Business Advisor, Rentals

About The Team

The National Strategic Account Management group within Zillow Rentals collaborates with major multi-region rental companies, assisting them in growth, contract renewals, and successful engagement across Zillow’s platform. This team partners closely with Sales, Operations, Product, and other partner-facing units to provide a smooth, data-driven experience that boosts portfolio performance on a large scale. Emphasizing teamwork, precision, and active communication, they build strong relationships with partners to maximize Zillow Rentals' value.

About The Role

The National Business Advisor, Rentals supports the strategy for national accounts with multiple regions by managing daily account operations, ensuring data integrity, and coordinating cross-functionally to maintain a consistent and high-quality partner experience. They facilitate renewal efforts, promote adoption, offer performance insights for widespread portfolios, and escalate risks or opportunities to senior leaders.

Key Responsibilities

• Act as a representative and ambassador of Zillow Group, advocating for the company, its advertisers, and industry collaborators.
• Provide mentorship and educate partners on Zillow's offerings to meet mutual objectives.
• Meet or surpass revenue and client retention targets reliably.
• Conduct routine business reviews with partners to evaluate objectives, analyze outcomes, and suggest improvements.
• Interpret data and relay insights uncovering partner strengths and areas for growth.
• Possess expertise in local real estate trends, regulatory compliance, and market dynamics.
• Leverage Zillow’s technology stack, including Salesforce and analytics platforms, to manage business operations and partner relations.
• Serve as the customer's advocate to drive enhancements in product, marketing, and sales processes.
• Implement the MEDDPICC sales methodology and apply Challenger sales principles to foster value-driven, insight-rich conversations.

Candidate Profile

• At least two years of experience in outside or B2B sales, particularly dealing with multi-decision-maker accounts.
• Demonstrated success in achieving or exceeding sales objectives and key metrics.
• Energetic, optimistic, and highly motivated to deliver results.
• A strong sense of ownership, capable of working swiftly and accurately in dynamic environments.
• Exceptional skills in time management and prioritizing tasks.
• Highly effective written and oral communication skills.
• Proficient in building relationships and engaging in strategic dialogues with key decision makers.
• Familiarity with Microsoft Office suite, Salesforce CRM, and data tools such as Excel and Google Analytics.
• Experience with customer relationship management platforms, preferably Salesforce.com.

Compensation and Location

This position is remote, available throughout the 50 U.S. states with some exceptions. Standard base hourly pay differs by state groups, ranging between $41.30 and $69.50 dependent on location:

• California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $43.50 - $69.50 per hour.
• Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia: $41.30 - $66.10 per hour.

In addition to a competitive base rate, the role offers eligibility for equity awards determined by experience, performance, and location. Salaries will not fall below respective state exemptions for exempt employees.

Equal Opportunity and Legal Compliance

Zillow Group promotes an inclusive and innovative workplace, committed to equal employment regardless of race, color, religion, gender, sexual orientation, age, disability, veteran status, or other protected characteristics. Applicants with disabilities requiring accommodations should directly contact recruitment staff.

Applicants with criminal histories will be considered in line with applicable laws. For Los Angeles County applicants, the job entails safely collaborating with others, maintaining standards under pressure, communicating respectfully, adhering to legal and company rules, and safeguarding company operations and reputation in compliance with the Fair Chance Ordinance.

About Zillow

Zillow is reshaping the real estate experience by assisting individuals throughout buying, selling, financing, and renting processes with confidence on the nation's top real estate platform. Recognized among the best places to work nationally, Zillow emphasizes innovation, inclusivity, and employee development across technology, sales, operations, and design teams.