Named Account Executive, Malaysia

About Salesforce

Salesforce is the leading AI-powered CRM platform enabling customer success through a combination of technology and human agents. We prioritize innovation, trust, and core values to transform how businesses engage customers across industries worldwide. As a Trailblazer, you will advance your career while helping reshape the future of work with AI and data-driven solutions.

Position Overview

The Named Account Executive role in Malaysia involves managing existing customer relationships and developing new business opportunities by promoting the full Salesforce Customer 360 platform. You will cultivate trusted partnerships with key stakeholders, including C-suite executives, to help clients realize the value from their investments in Salesforce.

Key Responsibilities

• Build and maintain strategic relationships with principal customer contacts to enhance satisfaction and retention.
• Formulate and execute long-term account strategies aligned with customers' business objectives.
• Lead the complete sales cycle coordinating with internal teams like Sales Engineers, Professional Services, and external partners.
• Identify and research target territories, creating a qualified list of accounts within 30 days.
• Present Salesforce’s value proposition to both current and potential customers.
• Drive revenue growth within assigned accounts through proactive account planning and opportunity management.
• Conduct thorough discovery to understand customers’ processes, challenges, and goals.
• Develop solutions addressing customer needs by leveraging applicable technologies.
• Communicate clearly and effectively through multiple channels including presentations, proposals, and digital interactions.
• Utilize all available resources and tools to consistently achieve sales objectives.
• Collaborate closely with account teams and partners to ensure customer success and deal closure.
• Communicate fluently in Bahasa Melayu to engage with Malaysian clients effectively.

Required Skills and Qualifications

• Exceptional interpersonal and communication abilities to build rapport with diverse audiences.
• Training or expertise in structured sales methodologies.
• Experience developing complex cases and managing service requirements alongside strategic partnerships.

Accommodations

Salesforce provides reasonable accommodations upon request during the application and recruitment process.

Equal Opportunity Statement

Salesforce is committed to fostering an inclusive, non-discriminatory workplace where employment decisions are merit-based without regard to any protected status. This policy spans all phases of employment, from hiring to promotion and beyond.

Additional Notes

Note: Candidates are encouraged to apply for no more than three positions within any 12-month period to avoid duplicative efforts.