Multilingual Customer Success Manager

About the company

Stora is a software platform built for the self-storage sector, helping operators run their businesses more efficiently through automation and technology. Over the last four years, the company has supported hundreds of operators globally and has processed tens of millions in automated payments. The team is growing quickly and is focused on improving outcomes for self-storage businesses and their customers.

Role overview

The company is looking for a Customer Success Manager for European markets. In this role, you will guide operators through onboarding and ongoing support, helping them adopt the platform effectively and succeed over the long term.

What you will do

• Guide new customers in EU markets through setup, onboarding, and product training.
• Provide support through email, chat, video calls, and face-to-face interactions, especially when local language or market context is important.
• Develop lasting relationships with assigned accounts by staying proactive and engaged.
• Track customer health, product usage, and any risks that may affect retention or adoption.
• Identify ways customers can gain more value from the platform and encourage use of relevant features.
• Work with tools such as HubSpot, Notion, and Stripe to manage progress and support decision-making.
• Collaborate closely with Product, Sales, and Support teams to improve the customer journey and influence roadmap priorities.

What the role calls for

The ideal candidate will combine relationship management, structure, good judgement, and commercial awareness. You should be comfortable supporting customers in a fast-moving SaaS environment and able to build trust across different languages, cultures, and ways of working.

Required experience and skills

• Fluent English plus professional fluency in at least two of these languages: French, Spanish, and German.
• Background in Customer Success, Account Management, Onboarding, Implementation, Support, or another customer-facing SaaS position.
• Strong communication skills and the ability to explain software clearly to a wide range of users.
• A well-organised, structured approach with the ability to handle several customers, priorities, and follow-ups at once.
• Commercial awareness to spot risk, identify opportunities, and help customers achieve meaningful results.
• Comfort working across teams such as Product, Sales, and Support.
• Confidence using systems and internal tools to stay organised and make informed decisions.

Preferred background

• Experience in B2B SaaS or technology companies.
• Ownership of customer onboarding, account management, or long-term client relationships.
• Experience supporting customers across European or multi-market environments.
• Comfort handling customer conversations over email, video, and phone.
• A consultative approach to customer support rather than a purely ticket-based reactive style.

Not the right fit if you want

• A role that is mainly reactive with limited ownership.
• Very close day-to-day supervision on every task.
• An entry-level position without previous professional customer-facing experience.

Location and working setup

This position is open to candidates based in Belfast on a hybrid basis, remotely within the UK, or in Spain, France, or Germany. Candidates outside Belfast will work remotely, with occasional travel for team meetups, collaboration sessions, or customer-related activities when needed.

Applicants must be able to overlap well with the company’s core business hours and need the legal right to work in their location. Visa sponsorship is not currently being offered for this position.

What is offered

• Competitive pay.
• Share options.
• 35 days of holiday.
• Private health insurance for you and your family.
• Company pension plan.
• Remote working with optional office access.
• Apple hardware.

Additional information

Applications are being reviewed on a rolling basis, and successful candidates will be contacted promptly if their profile is a good match.

Equal opportunities

Stora is committed to equal opportunity hiring and maintaining an inclusive workplace where people are treated with dignity and respect. Applications are welcomed from qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or political opinion, or sexual orientation. Hiring decisions are based on merit, competence, and business need. Reasonable adjustments can be requested during the recruitment process.