Multi-Property Leisure and Business Travel Agent - The Abu Dhabi EDITION

Position Overview

This role involves managing all reservation inquiries for multiple properties, including booking requests, modifications, and cancellations via phone, fax, or mail. The agent will identify guest requirements, confirm room availability and rates, and clarify policies about guarantees, special pricing, and cancellations. In addition, they will document special requests, provide detailed information on property amenities and room options, and employ sales strategies to optimize revenue. Accurate input and retrieval of details in the reservation system are essential, including coding special room types such as complimentary, employee discounts, travel agent rates, and wholesale bookings. Proper escalation procedures must be followed when guest concerns arise.

Workplace Expectations

Employees must adhere strictly to company policies and procedures, maintain a neat and professional appearance, safeguard confidential company information, and secure company assets and guest privacy. Greeting and acknowledging guests consistently with the company's standards, understanding and anticipating guest needs, and providing assistance to those with disabilities are crucial duties. Communication should be clear, courteous, and professional, including proper telephone etiquette. Building and sustaining positive relationships with colleagues to support teamwork and responding attentively to coworkers' concerns are expected. Meeting quality assurance standards and handling physical duties like lifting or moving objects up to 10 pounds without help are also required.

Qualifications and Additional Information

Educationally, candidates should have a high school diploma or equivalent. No prior related work or supervisory experience is required, nor is any license or certification mandatory. The employer values equal opportunity, diversity, and inclusion, ensuring a welcoming environment without discrimination based on disability, veteran status, or legally protected characteristics.

About the Employer

The EDITION brand, a collaboration between boutique hotel visionary Ian Schrager and Marriott International, offers a unique hospitality experience blending luxury, personality, originality, and exceptional service. The company seeks outgoing, heartfelt individuals who embrace challenge and inspire guests with an engaging, memorable service experience. Working at EDITION provides the opportunity to be part of a globally respected portfolio within Marriott International, promoting employee growth, teamwork, and personal development.