MEX Branch Teller (Cajero Sucursal) - Oaxaca

Overview

Banco Santander México is undergoing a transformation to become a technology-driven organization with a strong focus on people and customer-centric innovation. The Retail & Commercial Banking division integrates banking activities to better serve clients and improve operational efficiency.

Role Purpose

We are looking for a Branch Teller based in Oaxaca to provide comprehensive teller services, manage cash operations, and promote financial products while adhering to established bank policies and regulatory guidelines.

Key Responsibilities

• Deliver full teller services including deposits handling at the cash window.
• Process cheque payments with quality service and compliance to bank rules.
• Manage cash handling accurately.
• Promote financial products to clients.
• Perform cash balancing and daily cash reconciliation.
• Validate cheques and ensure proper transaction accuracy.

Required Experience and Education

• At least 1 year of professional experience in similar sales-related roles.
• Bachelor's degree in economic or administrative fields.

Technical Skills

• Ability to count, detect counterfeit bills, and reconcile cash transactions.
• Knowledge of banking products and services such as accounts, cards, deposits, withdrawals, and investments.
• Proficient use of banking systems and internal platforms including Bansefi, Santander apps, Excel basics, and transactional systems.
• Compliance with regulatory requirements including Anti-Money Laundering (AML) and data confidentiality policies.
• Experience with customer service processes, cash opening/closing, shift management, and teller window operations.
• Basic digital tool proficiency including corporate email, intranet, and record-keeping tools.
• Bank security protocols and ability to handle suspicious transactions and reports.

Interpersonal Skills

• Customer-oriented with strong service dedication.
• Empathetic and warm attitude focused on customer satisfaction.
• Detail-oriented, ensuring precision in cash handling and recording.
• Ethical conduct with integrity and confidentiality.
• Effective communicator capable of explaining products clearly and resolving questions.
• Team player collaborating with executives, coordinators, and cash staff.
• Stress tolerance and calmness under pressure.