Member Success Specialist

About Ridwell

Ridwell is a mission-driven service encouraging people to create a waste-free future. Our approach simplifies the process of reusing and recycling items that local city services don’t collect by picking them up directly from customers' doors and partnering with local organizations to ensure sustainable reuse. As a certified B Corporation, sustainability is central to our purpose, driving us to empower communities to significantly reduce waste. Our company is expanding rapidly with strong funding, offering excellent benefits, flexible schedules, and a supportive environment prioritizing employee growth. Joining Ridwell means contributing to impactful environmental change as part of a dynamic and evolving organization.

Our Core Values

• Members are the heart of our company; empowering them is key to achieving our vision.
• We constantly strive for excellence, challenging norms to improve our services and experiences.
• Each team member takes ownership of Ridwell's success and is empowered to make meaningful impact.
• Purpose guides our actions, keeping focus on what truly matters.
• Collaboration and diverse perspectives make us stronger, fostering innovative solutions.

Role Overview

The Member Success Specialist will be part of an enthusiastic team dedicated to supporting and advocating for Ridwell members. The role demands a hospitable and empathetic approach to member service, handling inquiries and concerns with positivity in alignment with Ridwell’s aspirational brand. The position operates on a Sunday to Thursday schedule from 9:00 am to 5:30 pm PST and requires weekend availability. This role is open to candidates residing in Washington, Oregon, California, Minnesota, Colorado, Texas, or Massachusetts.

Key Responsibilities

• Responding promptly and warmly to member inquiries and concerns via our support inbox.
• Supporting manual processes and offering suggestions for automation improvements in collaboration with leadership.
• Collaborating with other Ridwell teams, including Driver Success Specialists, to resolve member issues quickly.
• Identifying and reporting recurring problems, such as website or app issues and common member concerns, for further evaluation.

Qualifications and Requirements

• Open and eager to tackle any challenge.
• Experience in customer-facing roles; familiarity with customer experience software like Front, Zendesk, or Intercom is advantageous.
• A cheerful and positive mindset, favoring solutions-oriented thinking.
• Quick learner with curiosity and adaptability to new systems and software.
• Availability to work weekend hours as required.

Additional Information

Compensation will be determined considering internal benchmarks, applicant experience, and prevailing market standards.

Ridwell is committed to equal opportunity employment, considering candidates without discrimination based on race, color, religion, national origin, age, gender, marital status, ancestry, disability status, veteran status, or sexual orientation.

We utilize AI technologies to aid aspects of the hiring process such as application review and resume analysis; however, all final hiring decisions are made by human evaluators.