Meeting & Events Executive

About the Role

Pullman London St Pancras is seeking an enthusiastic and service-driven Meeting & Events Executive to join its central London hotel team. The property features 312 bedrooms and 17 meeting spaces, including the Shaw Theatre, and this position plays an important part in supporting the department’s growth and guest experience.

The role focuses on helping the Meetings & Events team deliver strong revenue performance and build lasting client relationships through effective sales activity and consistently high customer service. You will support the full lifecycle of meetings, events and conferences for groups of up to 446 guests, from initial planning through to completion.

Working closely with clients, agents and internal colleagues, you will help ensure every event is coordinated smoothly and delivered to a high standard. Prior experience in event management is required for this position.

Key Responsibilities

• Handle enquiries from agents and clients promptly and in a professional way, within required time limits.
• Apply effective yield management practices in accordance with company guidelines.
• Highlight special offers when suitable and make the most of every sales opportunity.
• Draft contracts and work to convert all confirmed business held in the diary.
• Follow up on all business opportunities and comply with departmental procedures.
• Carry out site inspections and show-rounds for both existing and prospective clients.
• Make sure clients receive a full event order ahead of their function.
• Welcome clients to the hotel at the start of the event and remain visible throughout the function.
• Address complaints and disputes in a calm, professional manner and in line with internal guidance.
• Follow accounting processes carefully, including collecting prepayments, reconciling and checking final invoices, and sending them within 48 hours of departure.
• Resolve any account-related queries within 48 hours.
• Keep awareness of the market up to date by carrying out competitor site visits.
• Work toward individual weekly performance targets.

Requirements

• Previous experience in meetings and events within a conference hotel or similar venue is essential.
• Strong organisational and time-management abilities.
• Excellent written and verbal communication skills.
• Good administration and problem-solving capabilities.
• Ability to work effectively to deadlines.
• Customer-centric approach with a strong focus on service.
• High attention to detail.
• Motivated to drive sales and support departmental budget goals.
• Hands-on experience using OPERA Cloud and Delphi is essential.
• Must already have the right to work in the UK.

About the Employer

The company encourages individuality, growth and learning, with a culture built around purpose, opportunity and hospitality that challenges the ordinary. The team environment is designed to support career development and personal progression while contributing to the wider vision of the brand.

Additional Information

• Bonus Breaks: two complimentary one- or two-night stays each year at other Accor properties across the UK.
• Pension Scheme: contributory pension plan provided.
• Employee Benefit Card: discounted rates at Accor hotels worldwide.
• Complimentary Meals: free meals while on duty.
• Wellness Perks: free access to the hotel gym.
• Employee Assistance Programme: confidential 24/7 support service.
• Annual Leave: up to 33 days per year, including public holidays.

Compensation

Salary is £37,011 per year.