Medical Support Technician Scheduler - Outpatient

Role Overview

Join a Tribal health care organization serving nearly 30,000 residents across rural southwest Alaska. The team supports communities throughout the Yukon-Kuskokwim Delta, with Bethel acting as the regional hub and home to the area's only hospital. This position is part of a mission-driven environment focused on improving health outcomes across the region.

What You'll Do

This role focuses on handling scheduling calls for outpatient services, managing appointment changes, and directing callers to the appropriate department or staff member in a courteous and professional way. The position also provides administrative support to the Case Management Team as needed.

Qualifications

A high school diploma or equivalent is required. Prior experience working with the public is preferred, along with previous switchboard experience and familiarity with medical terminology.

No license, certification, or registration is required.

Skills and Tools

The job calls for comfort using a computer, multiline telephone system, and standard office equipment such as copiers, printers, and scanners. Candidates should be able to explain medical information in simple, patient-friendly language and communicate clearly in English, both spoken and written. Knowledge of Yup'ik is preferred.

Compensation and Job Details

This is a full-time, non-exempt position with 40 hours per week. The minimum hourly pay listed is 23.37, and the role comes with a $2,000 sign-on bonus.

Benefits

Benefits include paid time off starting at 4.5 weeks per year and accruing over time, 11 paid holidays, comprehensive health coverage, life and disability insurance, a flexible spending account, retirement plans, an employee wellness center, and additional benefits.

Additional Information

Job ID: 18724. Department: Outpatient Clinics. Employment duration: 80. Temporary status: Not applicable. FLSA status: Non-exempt.

The organization is an affirmative action and equal opportunity employer. All qualified applicants are considered without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status. Candidates with disabilities who need help during the recruitment process may contact Human Resources directly.

Under P.L. 93-638, preference is given to Alaska Native and American Indian applicants.

For recruitment support, contact the YKHC Recruitment Department at YKHCRecruitment@YKHC.org or call (907) 543-6060 and ask for a recruiter.