Medical Records Coordinator

About Diverge Health

Diverge Health focuses on improving access to care and health outcomes for people with the greatest needs. The organization works alongside primary care providers to strengthen how Medicaid patients are engaged and managed, giving independent practices specialized support and clinical programs designed to close care gaps. Its teams help address medical, social, and behavioral needs while working to reduce healthcare costs and improve patients’ lives. The company is guided by the values of humility, continuous learning, and feeling the weight, with a mission to build stronger communities and help people live healthier lives.

Role Overview

Diverge Health is hiring a Medical Records Coordinator to serve as the connection point between primary care, specialty care, and internal clinical teams. This person will manage the process of gathering, organizing, and moving clinical records into the company’s electronic medical record system so patient-facing teams can deliver timely care and support patients in accessing government benefits.

What You Will Do

• Collect provider and practice details through patient conversations and obtain medical records directly from hospitals, physician offices, and other healthcare organizations, or locate them within partner EMR systems.
• Assemble complete patient health histories, including records from primary care, specialists, behavioral health, lab results, and visit notes.
• Review, track, and upload clinical documentation into the Diverge Health EMR so that records remain complete, accurate, and easy for teams to access.
• Transfer and transcribe clinical information from partner EMR systems into patient records in the Diverge Health EMR when needed.
• Follow up with external practices to clear documentation gaps and resolve pending record requests.

What You Bring

• Hands-on experience using one or more EMR platforms and the ability to move efficiently across multiple systems.
• Working knowledge of clinical documentation, medical terminology, or healthcare operations.
• Comfort communicating often with external healthcare administrators and physicians by phone, email, and fax.
• Experience using Salesforce or a similar CRM or internal tracking database.
• Excellent attention to detail and a history of keeping records accurate and organized in a fast-paced environment.
• Persistence when faced with administrative barriers to data sharing.
• Working understanding of HIPAA requirements and how to protect sensitive health information appropriately.

Preferred Background

• Experience in value-based care, care management, or population health.
• Exposure to referral coordination or patient intake processes.

Personal Traits

• You ask thoughtful questions and understand that accuracy directly affects patient care.
• You adapt easily to new systems and changing workflows.
• You work with urgency and take ownership, recognizing the impact of delayed records.
• You stay organized and dependable while handling a steady workload.
• You solve problems proactively and keep moving when a request stalls.
• You represent the company’s mission, vision, and values with care in the administrative work that supports clinical care.

Employment Details

This is a full-time, non-exempt position. The hourly pay range is $26 to $29, depending on experience.

Additional Information

Diverge Health is backed by GV and was incubated by Triple Aim Partners, which has partnered with entrepreneurs since 2019 to launch eight companies focused on improving healthcare quality, experience, and total cost.

The company welcomes applicants from diverse backgrounds and experiences, and encourages candidates who may not meet every listed requirement to apply if they can bring something valuable to the team.

Equal Opportunity and Location Requirements

Diverge Health is committed to diversity, equity, inclusion, and equal employment opportunity. Hiring decisions are based on merit, capability, performance, and business needs, and the company does not discriminate on any protected basis.

At present, the organization cannot support hiring in Alaska or Hawaii because its primary operations are based in the Eastern and Central time zones.

Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Work Type

This position is onsite in the United States.